Customers are the lifeblood of business.
Without customers, no business can keep going, which is why having outbound & inbound customer service should be an integral part of any company and ETB Contact Center, a leading outsourcing service provider, understands the value of good customer relationship.
We know that deciding to have your customer service outsourced should not be taken lightly. With this in mind, we are willing to help our clients in every step of our customer service outsourcing process to assure them that their needs are carefully taken care of. We can fully integrate online, mobile and landline communications in our customer services like inbound/outbound costumer relations and appointment setting services—depending on how much or how little integration and requirements you need.
Whether your operations are in Europe, or anywhere in the world, ETB Contact Center assures that your customers are handled competently, and we would also maintain your brand’s voice and culture to create a personal and aligned contact center.
Benefits of ETB Contact Centert’s Customer Services Outsourcing
ETB Contact Center recruits, hires, and trains pool of customer service outsourcing agents who are highly competent and skilled to handle inbound call center services such as Complaints and Issue Resolution, Billing and Account Inquiries, and General Product Support. As degree holders, our customer service outsourcing agents have excellent command of the English both spoken and written.
For excellent customer service, our agents undergo extensive training focusing on core skills, computer skills, customer service and communication skills. With this, our customer service outsourcing agents, whether for inbound, outbound, or appointment setting accounts, are fully equipped and capable to turn any complaints and inquiries into positive and well-handled contact.
We also have a Performance Management System that aligns our agents’ skillset to your specific needs. With technology making communication easier and more accessible nowadays, you are assured that we are capable of focusing on your customers’ needs 24/7.
Having ETB Contact Center handle your customer services outsourcing requirements will also allow you to focus on your core competencies as ETB Contact Center is committed to provide for you the best outsourced customer service out there.