" ETB Group | One Big Family

In this age where online presence is a must for every business, creating profiles across popular social networking websites is not enough.

Social media is a valuable channel that businesses can utilize to communicate with their customers to offer products/services and build a loyal following. Every company’s branding and tone is different, that is why their social media strategy should be tailored to revolve around those factors. ETB Contact can help businesses in strategizing social media presence to maximize results for customer service and other business goals. ETB Contact’s Social Media Services can improve a company’s customer engagement and scale their social media call center operations. With our Social Media Services, we can help businesses measure their brand health, be able to measure their brand health, manage online campaigns, optimize marketing effectiveness, and measure social media’s impact on their call center operational efficiency. ETB-O recruits, hires, trains, and manages outsourced social media managers for you who have the set of skills and expertise to deliver exceptional customer care while generating more revenue for your business. ETB Contact’s Social Media Customer Service solutions offers the following:

  • Social Media Presence and Reputation Management
    Social media plays a key role in both online and offline reputation management, and one way to keep a good business reputation is by keeping an active social media presence. Our team of social media experts can help your business maintain a good social media presence and positive reputation.
  • Social Media Analytics
    We can help you understand how effective your social media efforts are by how it impacts your products, services, markets, campaigns, etc. ETB Contact Center can provide you with comprehensive data by analyzing thousands of social media activity in your accounts to help you improve your business strategies.
  • Social Media Customer Service and Brand Care
    ETB Contact Center can get the most value from your inquiries with our quick response time. Your campaign ROI will be easier to measure because every lead is automatically and thoroughly followed up on.
    • Proactively answer customer queries and concerns in real-time.
    • Establish Customer service presence in the Social Media sphere.
    • Integration with and escalation to client’s customer and account management teams.

We are ISO 9001: 2008 Certified and Six Sigma qualified and place a large emphasis on quality and continuous improvement on our outbound call center services. We are ISO 27001:2013 certified so our clients can be assured that their data in being safeguarded appropriately.

Click to communicate