{"id":57807,"date":"2025-12-11T06:15:32","date_gmt":"2025-12-11T03:15:32","guid":{"rendered":"https:\/\/etb-group.com\/?page_id=57807"},"modified":"2025-12-11T11:42:48","modified_gmt":"2025-12-11T08:42:48","slug":"verantwoord-klantcontact-als-fundament","status":"publish","type":"page","link":"https:\/\/etb-group.com\/de\/verantwoord-klantcontact-als-fundament\/","title":{"rendered":"Verantwoord klantcontact als fundament"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"57807\" class=\"elementor elementor-57807\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5287cc5 e-flex e-con-boxed e-con e-parent\" data-id=\"5287cc5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b206e8c elementor-widget elementor-widget-heading\" data-id=\"b206e8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verantwoord klantcontact als fundament<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba1e6fc e-flex e-con-boxed e-con e-parent\" data-id=\"ba1e6fc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41d7656 e-con-full e-flex e-con e-child\" data-id=\"41d7656\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3186c elementor-widget elementor-widget-text-editor\" data-id=\"9d3186c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij ETB geloven we dat verantwoord klantcontact begint bij onze mensen: betrokken medewerkers die met plezier en vakmanschap het verschil maken. Daarom omarmen wij de Code Verantwoordelijk Marktgedrag van de Klantenservice Federatie. Deze code vormt een gezamenlijke basis voor een eerlijke, transparante en toekomstbestendige klantcontactsector. We zijn dan ook trots dat we als ETB mee hebben mogen schrijven aan deze code.<\/p>\n<p>De uitgangspunten van deze code sluiten naadloos aan bij onze waarden: transparantie, integriteit, ondernemerschap, eigenaarschap, menselijkheid en plezier. Ze geven richting aan hoe wij samenwerken, keuzes maken en oplossingen bouwen voor onze klanten.<\/p>\n<p>Onze visie is helder: wij streven naar een toekomst waarin tevreden en betrokken medewerkers de basis vormen voor inspirerende en oprechte klantervaringen. Op deze manier cre\u00ebren wij duurzame waarde voor onze klanten, partners, medewerkers, het milieu en de samenleving.<\/p>\n<p>Door de KSF-code te verankeren in onze werkwijze en samenwerkingen, tonen we dat verantwoordelijkheid voor ons geen belofte is, maar een dagelijkse praktijk. We zullen deze dan ook uitdragen \u00e9n meenemen als leidraad in gesprekken met onze bestaande en nieuwe partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3003228 e-flex e-con-boxed e-con e-parent\" data-id=\"3003228\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eadb743 e-con-full e-flex e-con e-child\" data-id=\"eadb743\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-913621f e-con-full e-flex e-con e-child\" data-id=\"913621f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-360a53c elementor-widget elementor-widget-heading\" data-id=\"360a53c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">KSF Code Verantwoordelijk Marktgedrag<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8ed1e9 e-con-full e-flex e-con e-child\" data-id=\"e8ed1e9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd61b80 elementor-widget elementor-widget-heading\" data-id=\"dd61b80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Waarom deze code?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273d742 elementor-widget elementor-widget-text-editor\" data-id=\"273d742\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij willen dat er in de klantcontactbranche op verantwoorde wijze zaken worden gedaan. De code is daarin een instrument om collectief te leren en samen te verbeteren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aec68ca e-con-full e-flex e-con e-child\" data-id=\"aec68ca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d97b8ea elementor-widget elementor-widget-heading\" data-id=\"d97b8ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Waarvoor geldt de code?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ed3f5 elementor-widget elementor-widget-text-editor\" data-id=\"d8ed3f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De code geldt voor:<\/p><ul><li>het uitbesteden van klantcontactdiensten;<\/li><li>het in- en uitlenen van klantcontactmedewerkers;<\/li><li>het samenwerken met leveranciers in de klantcontactketen.<\/li><\/ul><p>Het maakt niet uit waar ter wereld de werkzaamheden worden uitgevoerd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fdea21 e-con-full e-flex e-con e-child\" data-id=\"0fdea21\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7b813 elementor-widget elementor-widget-heading\" data-id=\"4d7b813\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Voor wie geldt de code?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-279fccc elementor-widget elementor-widget-text-editor\" data-id=\"279fccc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>KSF-leden zijn gebonden aan deze code. Ook andere partijen kunnen zich aan deze code verbinden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e487591 e-con-full e-flex e-con e-child\" data-id=\"e487591\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-830ea88 elementor-widget elementor-widget-heading\" data-id=\"830ea88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Hoe werkt de code?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77fcb42 elementor-widget elementor-widget-text-editor\" data-id=\"77fcb42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Je past de normen uit de code toe of \u2013 als dat tijdelijk niet mogelijk is \u2013 leg je transparant en onderbouwd uit waarom niet. Je legt je vast in een plan ter kwaliteitsverbetering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0849abf e-con-full e-flex e-con e-child\" data-id=\"0849abf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e1ee5 elementor-widget elementor-widget-heading\" data-id=\"51e1ee5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Waar moet je je aan houden?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c97cea elementor-widget elementor-widget-text-editor\" data-id=\"0c97cea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Je houdt je aan de geldende wet- en regelgeving. Daarnaast hanteer je de normen en kernprincipes die hier vermeld staan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87068db e-con-full e-flex e-con e-child\" data-id=\"87068db\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5f0e8 elementor-widget elementor-widget-heading\" data-id=\"ca5f0e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Vragen of zorgen over naleving?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d6a5b elementor-widget elementor-widget-text-editor\" data-id=\"91d6a5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vragen en signalen over de code worden door de Sectorraad in behandeling genomen. De Sectorraad is bereikbaar via<\/p><p><a href=\"mailto:sectorraad@klantenservicefederatie.nl\">sectorraad@klantenservicefederatie.nl<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19abec8 e-con-full e-flex e-con e-child\" data-id=\"19abec8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e9d019 elementor-widget elementor-widget-heading\" data-id=\"6e9d019\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kernprincipes van de KSF Code voor Verantwoordelijk Marktgedrag <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a9238 elementor-widget elementor-widget-text-editor\" data-id=\"e5a9238\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hoe ETB kwaliteit, transparantie en duurzame samenwerking borgt<\/p><p>De KSF-code beschrijft hoe organisaties in de klantcontactsector verantwoord, professioneel en eerlijk samenwerken. ETB onderschrijft deze principes volledig en vertaalt ze dagelijks naar concreet gedrag, duidelijke afspraken en duurzame klantrelaties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-531c9bb e-con-full e-grid e-con e-child\" data-id=\"531c9bb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0491629 e-con-full e-flex e-con e-child\" data-id=\"0491629\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89cc63b elementor-widget elementor-widget-heading\" data-id=\"89cc63b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Transparantie en integriteit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b51616 elementor-widget elementor-widget-text-editor\" data-id=\"3b51616\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Openheid, eerlijkheid en objectieve criteria<\/strong><br \/>Een gezonde samenwerking begint bij duidelijke afspraken. Daarom communiceert ETB volledig open over doelen, processen, verwachtingen en prestaties. Criteria in tenders en contracten zijn objectief, meetbaar en gericht op samenwerking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b899041 e-con-full e-flex e-con e-child\" data-id=\"b899041\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d7151f elementor-widget elementor-widget-heading\" data-id=\"7d7151f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Kwaliteit en eerlijke prijs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794ff77 elementor-widget elementor-widget-text-editor\" data-id=\"794ff77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Een gezonde balans tussen prijs, kwaliteit en werkdruk<\/strong><br \/>ETB gelooft dat kwaliteit alleen kan ontstaan in een omgeving met re\u00eble tarieven en gezonde werkdruk. Wij bieden geen tarieven die ten koste gaan van medewerkers, klantbeleving of bedrijfsvoering<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cbc8e1 e-con-full e-flex e-con e-child\" data-id=\"0cbc8e1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72831c0 elementor-widget elementor-widget-heading\" data-id=\"72831c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Respect en gelijkwaardigheid<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c23cb elementor-widget elementor-widget-text-editor\" data-id=\"26c23cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Iedere medewerker verdient dezelfde kansen en waardering<\/strong><br \/>Eerlijkheid stopt niet bij papier. ETB zorgt ervoor dat iedereen, eigen medewerkers \u00e9n tijdelijke ETB-collega\u2019s, dezelfde faciliteiten, ontwikkelkansen en ondersteuning krijgt. Gelijk werk betekent gelijkwaardige behandeling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0924a6b e-con-full e-flex e-con e-child\" data-id=\"0924a6b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e665a2 elementor-widget elementor-widget-heading\" data-id=\"3e665a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Duurzame samenwerking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10105a4 elementor-widget elementor-widget-text-editor\" data-id=\"10105a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Langdurige relaties waarin groei en innovatie centraal staan<\/strong><\/p><p>Een samenwerking moet de tijd krijgen om impact te maken. ETB kiest altijd voor contracten die passen bij de gezamenlijke doelen en maakt structurele afspraken over overleg, innovatie en gezamenlijke ontwikkeling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26f9621 e-con-full e-flex e-con e-child\" data-id=\"26f9621\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c921cff elementor-widget elementor-widget-heading\" data-id=\"c921cff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Goede arbeidsomstandigheden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d267f67 elementor-widget elementor-widget-text-editor\" data-id=\"d267f67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Eerlijke beloning, veilige werkplek, blijvende ontwikkeling<\/strong><br \/>ETB voldoet altijd aan wet- en regelgeving, cao-afspraken en richtlijnen voor gezond werken. Wij investeren bewust in veilige werkplekken, opleidingen en begeleiding, zodat medewerkers duurzaam inzetbaar blijven.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5c3f1c e-flex e-con-boxed e-con e-parent\" data-id=\"a5c3f1c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0f52dbf e-con-full e-flex e-con e-child\" data-id=\"0f52dbf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a9dbd elementor-widget elementor-widget-heading\" data-id=\"42a9dbd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ETB staat voor eerlijk, professioneel en toekomstbestendig klantcontact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14d27cb e-con-full e-flex e-con e-child\" data-id=\"14d27cb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84a1aba elementor-widget elementor-widget-text-editor\" data-id=\"84a1aba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Door de KSF-kernprincipes niet alleen te onderschrijven, maar ook dagelijks toe te passen, bouwt ETB aan sterke partnerships, tevreden medewerkers en hoogwaardige dienstverlening.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1262163 elementor-widget elementor-widget-heading\" data-id=\"1262163\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volledige kernprincipes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96692d1 elementor-widget elementor-widget-text-editor\" data-id=\"96692d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De volledige en actuele teksten, bijlagen en achtergrondinformatie vind je op<br \/><a href=\"http:\/\/www.klantenservicefederatie.nl\/code-verantwoordelijk-marktgedrag\">www.klantenservicefederatie.nl\/code-verantwoordelijk-marktgedrag<\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183d047 elementor-widget elementor-widget-heading\" data-id=\"183d047\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Samen bouwen aan eerlijk en duurzaam klantcontact?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33661c2 elementor-widget elementor-widget-text-editor\" data-id=\"33661c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Neem contact op via het formulier; wij staan klaar om met je mee te denken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-352ff23 e-con-full e-flex e-con e-child\" data-id=\"352ff23\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b4243d7 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"b4243d7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInRight&quot;,&quot;animation_delay&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-91c8643 e-con-full e-flex e-con e-child\" data-id=\"91c8643\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5fb77af e-con-full e-flex e-con e-child\" data-id=\"5fb77af\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5f11c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2e5f11c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewbox=\"0 0 24 24\" width=\"512\" data-name=\"Layer 1\"><path d=\"m10 10a3 3 0 0 0 0 6h4a3 3 0 0 0 0-6zm5 3a1 1 0 0 1 -1 1h-4a1 1 0 0 1 0-2h4a1 1 0 0 1 1 1zm2 6a1 1 0 0 1 -1 1h-8a1 1 0 0 1 0-2h8a1 1 0 0 1 1 1zm2.536-15.879-1.658-1.656a4.968 4.968 0 0 0 -3.535-1.465h-6.343a5.006 5.006 0 0 0 -5 5v14a5.006 5.006 0 0 0 5 5h8a5.006 5.006 0 0 0 5-5v-12.343a4.968 4.968 0 0 0 -1.464-3.536zm-1.414 1.414a3.1 3.1 0 0 1 .378.465h-2.5v-2.5a2.932 2.932 0 0 1 .464.377zm.878 14.465a3 3 0 0 1 -3 3h-8a3 3 0 0 1 -3-3v-14a3 3 0 0 1 3-3h6v3a2 2 0 0 0 2 2h3z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c41a6 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-mobile__width-auto elementor-widget elementor-widget-heading\" data-id=\"42c41a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontaktformular<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-162f687 elementor-widget elementor-widget-heading\" data-id=\"162f687\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unser Expertenteam unterst\u00fctzt Sie gerne. Wir freuen uns auf Ihre Nachricht!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3010e1 elementor-widget__width-inherit elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"d3010e1\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"\u0130leti\u015fim Formu\" aria-label=\"\u0130leti\u015fim Formu\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"57807\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d3010e1\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVor-und Nachname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Vor-und Nachname\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ce3e2de elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ce3e2de\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUnterhehmen\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ce3e2de]\" id=\"form-field-field_ce3e2de\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Your company name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"E-mail Addresse\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_686cc0e elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_686cc0e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefonnummer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_686cc0e]\" id=\"form-field-field_686cc0e\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Telefonnr.\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Enter your message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_fccb9fc elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fccb9fc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrivacy Policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_fccb9fc]\" id=\"form-field-field_fccb9fc\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_fccb9fc\">Mit dem Absenden des Formulars best\u00e4tigen Sie, dass Sie unsere Datenschutzrichtlinie gelesen und akzeptiert haben.  \n<a href=\"https:\/\/app.websitepolicies.com\/policies\/view\/ato18lw6\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: blue;\">Privacy Policy<\/a>.\n<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_68b9d76 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_68b9d76\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcGmx8rAAAAAKD3H2nOrazCzmkwZBJ1ZHpwO3E6\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Outline\" viewbox=\"0 0 24 24\" width=\"512\" height=\"512\"><path d=\"M15.4,9.88,10.81,5.29a1,1,0,0,0-1.41,0,1,1,0,0,0,0,1.42L14,11.29a1,1,0,0,1,0,1.42L9.4,17.29a1,1,0,0,0,1.41,1.42l4.59-4.59A3,3,0,0,0,15.4,9.88Z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nachricht senden<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8160403 elementor-widget elementor-widget-text-editor\" data-id=\"8160403\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lees het volledige ETB <a href=\"https:\/\/etb-group.com\/wp-content\/uploads\/2025\/12\/Sustainability-rapport-ETB-Support-Solutions-2024.pdf\">MVO-rapport<\/a> en ontdek hoe we bij ETB een duurzame toekomst met blijvende impact realiseren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Verantwoord klantcontact als fundament Bij ETB geloven we dat verantwoord klantcontact begint bij onze mensen: betrokken medewerkers die met plezier en vakmanschap het verschil maken. Daarom omarmen wij de Code Verantwoordelijk Marktgedrag van de Klantenservice Federatie. Deze code vormt een gezamenlijke basis voor een eerlijke, transparante en toekomstbestendige klantcontactsector. We zijn dan ook trots dat&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-57807","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/pages\/57807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/comments?post=57807"}],"version-history":[{"count":82,"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/pages\/57807\/revisions"}],"predecessor-version":[{"id":57890,"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/pages\/57807\/revisions\/57890"}],"wp:attachment":[{"href":"https:\/\/etb-group.com\/de\/wp-json\/wp\/v2\/media?parent=57807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}