ETB SUPPORT SOLUTIONS

STIMULATE OPERATIONS EFFICIENCY AND CUSTOMER SATISFACTION

BACK OFFICE SOLUTIONS

Every organization has its own primary administrative processes. When these activities are not efficient and well organized, this will cost time and money, with all its consequences.

This outsourcing requires good preparation and partnership. Are you thinking about making your organization run more efficiently ? In addition to intensive customer contact, the ETB Group can also outsource all your administrative processes.

This can be both structural and incidental, e.g. in case of a temporary backlog.

Why outsource your back-office processes to the ETB Group?

Because of our on-, near- and offshore possibilities we are able to offer this support / outsourcing cost effectively. This enables us to realize this efficiently and scalable for you. If you choose us, you will benefit from extremely low costs and a flexible way of outsourcing. With a proven track record we deliver high quality and service.

What services do we offer ; Handling incoming customer responses Webcare (review management) Data control Order Entry Data management Data control.

IMPORTANT BENEFITS FOR OUTSOURCING YOUR BACK OFFICE:

EFFICIENT TURNAROUND TIMES

Make your administrative processes efficient and shortened. Your orders and / or orders can be processed quickly and efficiently. Your customer benefits directly from a good and fast handling of matters.

INCREASE YOUR CAPACITY

Outsourcing your administrative processes results in an enormous capacity increase. This frees up time in your organization to focus on the quality of your delivered services.

FOCUS ON YOUR CUSTOMERS

An important advantage for outsourcing your administrative work is that the full focus will be on your customers. Your core task is therefore to provide a good service for your customers.

QUALITY OF DATA

Through our years of experience we are able to do a correct registration of data. This data ensures that you have insight into the most common issues. This way you are able to proactively manage your processes. This way you get more out of your data.

EFFICIENT COST MANAGEMENT

Outsourcing your administration ensures an efficient way of managing your costs. You agree in advance on a fixed price per document or file, so it is no longer necessary to include these costs in the hourly price of your own employees.

ETB GROUP NEED HELP?

Would you rather speak to a person than fill out a form? Call our headquarters and we will connect you to a team member who can assist you.

Ask us anything!

For questions or more information, please contact us via the contact form.

    SOLUTIONS BEYOND EXPECTATIONS

    ETB Support Solutions has been the international partner in the field of an optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you of all your customer contacts.

    ISTANBUL

    Bağlarbaşı Mahallesi Santral Sokak
    Skyturk Plaza No:27/A 34844
    Maltepe / stanbul – TURKEY

    info@etb-group.com

    +90 216 371 44 44

    Eindhoven

    Kennedy Square 200
    5611ZT Eindhoven
    NETHERLANDS

    info@etb-group.com

    +31 40 240 9781

    ETB Support SolutionsSince2003

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