Eindhoven – Istanbul, March 3, 2025 – CBMK, an expert in socially responsible credit management and WKI registered, and ETB, a specialist in high-quality and multilingual customer contact, announce an extensive strategic partnership. With over 50 years of expertise in credit management and more than 20 years of experience in customer contact, they jointly offer an integrated and scalable solution for the entire customer journey within credit management and customer-centric services.

The market increasingly demands a comprehensive solution where credit management, debt collection, and customer contact seamlessly align. Companies are looking for partners who not only optimize financial processes but also ensure customer satisfaction and compliance.

A Strong Combination of Expertise and Experience

With this collaboration, CBMK and ETB combine their unique expertise and years of experience:

🔹 CBMK – With over 50 years of experience in credit management, CBMK specializes in social debt collection, data-driven credit management, and WKI registration / AFM license / NVI certification and compliant processes.

🔹 ETB – With more than 20 years of experience in high-quality customer contact, multilingual support, and efficient scalability. ETB is certified under ISO 27001, 27701, 14001, 45001, 10002, and 9001 standards.

“This collaboration enables ETB, as an omni-sourcing BPO, to offer an even broader range of services while maintaining the same high quality and cost efficiency. Through our combined expertise, we help both existing and new clients optimize their end-to-end customer journey, whether within traditional debt collection or credit management process optimization,” says Sander Kuijer, CCO of ETB.

“Our partnership ensures that companies can outsource their entire credit management process without compromising on quality, compliance, or customer experience,” says Henry Schaefer, Managing Director of CBMK. “We manage the entire customer journey—from invoicing and debtor management to customer contact and debt collection—with a respectful approach at the core.”

A New Standard in the Market

Through this partnership, CBMK and ETB establish a joint benchmark for the industry:

✔ Socially responsible and transparent – Collecting and communicating with respect and openness. 

✔ Personalized and solution-oriented customer contact – Empathetic communication leading to better payment solutions. 

✔ Financial insight and sustainable results – Efficient debtor management with a focus on continuity.

 ✔ Scalable and multilingual – International support without quality loss.

With this collaboration, CBMK and ETB provide a comprehensive solution that enables companies to reduce costs, mitigate risks, and simultaneously deliver an optimal customer experience.

Visit www.cbmk.nl for more information about CBMK.