CUSTOMER CONTACT SOLUTIONS
ETB Support Solutions has been the expert in the field of all your customer contacts since 2003. With our unique approach we serve a number of renowned brands. Customer loyalty is of paramount importance to us. We take the Net Promoter Score (NPS), which indicates whether customers would recommend your company, seriously.
Outsourcing the customer contact can of course be done in different ways. In the meantime, customized solutions have been offered for various sectors. We are experts in the field of customer service, technical support, customer retention, cross- and upsell and, of course, acquisition. Together with you we look for a custom solution for all your customer challenges.
Telephone customer contact is only part of our expertise. Also in the field of virtual contact: chat, email, whatsapp and social your customers are in good hands with us. Outsourcing your back office activities is also part of our service. We have several well-known platforms at our disposal to realize the integration of systems.
Met de aanwezigheid in meerdere continenten, ondersteund door ruim 1200 energieke medewerkers is ETB Group uw partner op dit gebied. Wij zijn vertegenwoordigd in 7 steden, 15 locaties en beschikken over ruim 1500 Seats. Met een on-, near-en offshore vestigingen biedt de ETB group de juiste balans tussen kwaliteit en kosten. Uiteraard bieden wij de beste oplossing voor uw specifieke klantvraag.
WHAT WE STAND FOR:
Problem solving
Fast & flexible
Transparent
One stop shop
Good Price-quality ratio
Cultural knowledge
SALES & ORDER MANAGEMENT
Tele appointments
Tele marketing
Taking surveys
Retention calls
Data update calls
Lead generation
telesales
Digital sales
Collection Calls
In-outbound calls
Order intake & management
SERVICES
Customer service
Complaints management
Data update service
Welcome calls
VIP customer service
IT solutions
MULTICHANNEL COMMUNICATION
Telephone
chat
whatsapp
Sociale media
Monitoring Reviews
E-mail
Web form
ETB GROUP NEED HELP?
Would you rather speak to a person than fill out a form? Call our headquarters and we will connect you to a team member who can assist you.