Outsourcing the customer contact can of course be done in different ways. In the meantime, customized solutions have been offered for various sectors. We are experts in the field of customer service, technical support, customer retention, cross- and upsell and, of course, acquisition. Together with you we look for a custom solution for all your customer challenges.
Telephone customer contact is only part of our expertise. Also in the field of virtual contact: chat, email, whatsapp and social your customers are in good hands with us. Outsourcing your back office activities is also part of our service. We have several well-known platforms at our disposal to realize the integration of systems.
Met de aanwezigheid in meerdere continenten, ondersteund door ruim 1200 energieke medewerkers is ETB Group uw partner op dit gebied. Wij zijn vertegenwoordigd in 7 steden, 15 locaties en beschikken over ruim 1500 Seats. Met een on-, near-en offshore vestigingen biedt de ETB group de juiste balans tussen kwaliteit en kosten. Uiteraard bieden wij de beste oplossing voor uw specifieke klantvraag.