ETB SUPPORT SOLUTIONS

EXPERT OP HET GEBIED VAN KLANTCONTACT

CUSTOMER CONTACT SOLUTIONS

ETB Support Solutions has been the expert in the field of all your customer contacts since 2003. With our unique approach we serve a number of renowned brands. Customer loyalty is of paramount importance to us. We take the Net Promoter Score (NPS), which indicates whether customers would recommend your company, seriously.

Outsourcing the customer contact can of course be done in different ways. In the meantime, customized solutions have been offered for various sectors. We are experts in the field of customer service, technical support, customer retention, cross- and upsell and, of course, acquisition. Together with you we look for a custom solution for all your customer challenges.

Telephone customer contact is only part of our expertise. Also in the field of virtual contact: chat, email, whatsapp and social your customers are in good hands with us. Outsourcing your back office activities is also part of our service. We have several well-known platforms at our disposal to realize the integration of systems.

With a presence on several continents, supported by more than 500 energetic employees, ETB Group is your partner in this field. We are represented in 7 cities, 10 locations and have over 650 Seats. With its on-, near- and offshore locations, the ETB Group offers the right balance between quality and costs. Of course we offer the best solution for your specific customer demand.

WHAT WE STAND FOR:

Problem solving
Fast & flexible
Transparent
One stop shop
Good Price-quality ratio
Cultural knowledge

SALES & ORDER MANAGEMENT

Tele appointments
Tele marketing
Taking surveys
Retention calls
Data update calls
Lead generation
Tele Sales
Digital sales
Collection Calls
In-outbound calls
Order intake & management

SERVICES

Customer service
Complaints management
Data update service
Welcome calls
VIP customer service
IT solutions

MULTICHANNEL COMMUNICATION

Telefoon
Chat
Whatsapp
Sociale media
Monitoring Reviews
E-mail
Web form

ETB GROUP NEED HELP?

Would you rather speak to a person than fill out a form? Call our headquarters and we will connect you to a team member who can assist you.

Heeft u vragen? Of wilt u een persoonlijk adviesgesprek? Neem dan middels het contactformulier contact met ons op.

    SOLUTIONS BEYOND EXPECTATIONS

    ETB Support Solutions has been the international partner in the field of an optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you of all your customer contacts.

    ISTANBUL

    Bağlarbaşı Mahallesi Santral Sokak
    Skyturk Plaza No:27/A 34844
    Maltepe / İstanbul – TURKEY

    info@etb-group.com

    +90 216 371 44 44

    Eindhoven

    Kennedyplein 200
    5611ZT Eindhoven
    NETHERLANDS

    info@etb-group.com

    +31 40 240 9781

    ETB Support SolutionsSince2003

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