ETB Support Solutions has been the international partner in the field of optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you in all your customer processes.
Vanuit CX-perspectief ondersteunen en adviseren wij meerdere grote merken voor een optimale customer journey. Uiteraard gaat dit gepaard met een enorm sterke focus op de NPS. Met ruim 1200 bevlogen en gepassioneerde medewerkers zijn wij wereldwijd het visitekaartje voor uw bedrijf
“We build bridges between you and your customers”.
We support in the areas of customer service, technical support, customer retention, cross- and upsell and acquisition. In these modern times this of course is not only by phone but also virtually. Think of virtual contact via chat, email, whatsapp and social. Every organization has a specific need. Together with you, we look for a customized solution for your challenge.
WHY NEARSHORE / OFFSHORE?
- Labor shortages on the European market
- Collobration between client and outsourcer have become mature, together with strategically investments in cloud platforms, makes it easier to offshore.
- Offshore is seen as an important technique established in the toolkit to reduce costs – optimize margins.
- Flexibility in contract hours combined with regulation provides more flexibility.
- Remigrants with high educational level and knowledge of the European Market (DE/NL/BE/FR)
- Lower cost and taxes
- Infrastructure/technical possibilities
WHY ETB ?
When building bridges between you and your customers, ETB applies the principle of service with 100% customer satisfaction focus on your customer. We serve our clients with uncompromising qualities with a superior brand experience in mind. In addition, we use cutting-edge technology to create a satisfied customer portfolio to ensure your most valuable capital. On its journey to this day, ETB Support Solutions defined 8 moments of truth in customer lifecycle solutions.
- First Impression
- Make them interested
- Make a decision together
- Inform and support
- After Sale/Service
Thanks to its many years of experience and investments, ETB Support Solutions is equipped with the most modern systems. We use the most common and of course modern call center software of the current generation. See below a number of big names that we have already started using.
By using the most common and of course modern next generation software, we can offer all our services location independently. The important advantage is the enormous flexibility with which we can set up the virtual working environment according to the wishes of our and your customers.
This enables us to provide you with specific insights into your data. We can develop various reports together with you and provide you with a real-time dashboard.
We can use this information for coaching and training purposes and of course to improve efficiency. Our customers have the option to log in and watch in real time.