ETB SUPPORT SOLUTIONS

SOLUTIONS BEYOND EXPECTATIONS

WHO IS ETB

ETB Support Solutions has been the international partner in the field of optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you in all your customer processes.

ETB Support Solutions has been the international partner in the field of optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you in all your customer processes.

From a CX perspective, we support and advise several major brands for an optimal customer journey. Of course, this goes hand in hand with a strong focus on the NPS. With over 500 enthusiastic and passionate employees, we are the business card for your company worldwide.

“We build bridges between you and your customers”.

We support in the areas of customer service, technical support, customer retention, cross- and upsell and acquisition. In these modern times this of course is not only by phone but also virtually. Think of virtual contact via chat, email, whatsapp and social. Every organization has a specific need. Together with you, we look for a customized solution for your challenge.

WHY NEARSHORE / OFFSHORE?

  • Labor shortages on the European market
  • Collobration between client and outsourcer have become mature, together with strategically investments in cloud platforms, makes it easier to offshore.
  • Offshore is seen as an important technique established in the toolkit to reduce costs – optimize margins.
  • Flexibility in contract hours combined with regulation provides more flexibility.

WHY TURKEY?

  • Remigrants with high educational level and knowledge of the European Market (DE/NL/BE/FR)
  • Reachability
  • Lower cost and taxes
  • Infrastructure/technical possibilities

 

WHY ETB ?

When building bridges between you and your customers, ETB applies the principle of service with 100% customer satisfaction focus on your customer. We serve our clients with uncompromising qualities with a superior brand experience in mind. In addition, we use cutting-edge technology to create a satisfied customer portfolio to ensure your most valuable capital. On its journey to this day, ETB Support Solutions defined 8 moments of truth in customer lifecycle solutions.

  • First Impression
  • Make them interested
  • Make a decision together
  • Inform and support
  • Optimize
  • Off-boarding
  • Recover
  • After Sale/Service

TECHNISCHE MOGELIJKHEDEN

ETB Support Solutions is door zijn jarenlange ervaring en investeringen voorzien van de modernste systemen. Wij maken gebruik van de meest voorkomende en uiteraard moderne callcenter software van de huidige generatie. Zie onderstaand een aantal grote namen die wij al in gebruik hebben genomen.

Door gebruik te maken van de meest voorkomende en uiteraard moderne next generation software kunnen wij al onze diensten locatie onafhankelijk aanbieden. Het belangrijk voordeel is de enorme flexibiliteit waarmee we het virtuele werkomgeving kunnen inrichten naar de wensen van onze en uw klanten.

Hierdoor zijn wij in staat om u specifieke inzichten te geven in uw data. We kunnen diverse rapportages samen met u ontwikkelen en u voorzien van een realtime dashboard.

Deze informatie kunnen we gebruiken voor coaching en trainingsdoeleinden en uiteraard om de efficiency te verbeteren. Onze klanten hebben de mogelijkheid om in te loggen en zo realtime mee te kunnen kijken.

00

YEARS OF EXPERIENCE

0

OFFICE

000

SEAT CAPACITY

000

STAFF MEMBERS

About

ETB GROUP NEED HELP?

Would you rather speak to a person than fill out a form? Call our headquarters and we will connect you to a team member who can assist you.

OUR TEAM

Dennis Aschman

Client Manager

Naci Eroğlu

General Manager

Yavuz Özkaraaslan

Site Manager

Çiğdem Yalçın

Finance Manager

Dilek Bicici

HR Manager

Aslı Göktaş

Site Manager

Aytekin Ataseven

IT & Operations Support Manager

Abdulkadir Ünal

Scrum Master

Berfin Tazegül

Management Assistant

Nebahat Özdemir

Accountant Manager

Türkan Ataseven

Hr Department

Ömer Alp Emil

Software Development Manager

Gültekin Taylan Ataseven

System Administrator

Kamuran Seçkin

Software Developer

Kirstin van Veen

Senior Client Manager

Arif Kral

IT Manager

Mahir Ataseven

Purchasing Manager
About
clients

OUR CUSTOMERS

THEY PRECEDED YOU
Together with our specialists, we are committed to providing you and your customers with exceptional service.

clients
European privacy legislation, the General Data Protection Regulation or in Dutch the General Data Protection Regulation (AVG) regulates how personal data of residents of European countries should be handled since 25 May 2018.

Before 25 May 2018, there was national legislation that guaranteed the privacy of citizens, but from now on companies must demonstrate in the same way for the whole of Europe that we guarantee the privacy of European citizens in all areas, even if we ourselves are not based in Europe, such as ETB Group.

The legislation has ensured that before we go live with each project, we carefully consider what personal data we receive, how we receive it and how long we retain it. So that we also guarantee the Privacy by design principle and that the privacy of your customers is guaranteed at all times.

We also regularly check whether adjustments are necessary in our current projects and provide our staff with training on the legislation in general as well as the specific agreements that exist in our projects if European citizens want to claim one of their rights, such as the Right to Forgetting.

In order to guarantee all matters, we use a whole series of procedures. They formulate our company's information security policy. In doing so, we have set up an information management system that we continuously update to protect all privacy-sensitive information and prevent data breaches. We do this in accordance with the CIA principle that stands for Confidentiality - Integrity - Availability. Information security guarantees the confidentiality, integrity and availability of data.

Privacy is now an indispensable part of our lives. We ensure that your company is not exposed to a leak, security breaches or data theft.

ETB, in cooperation with an independent European organisation, has been able to set up a GDPR proof organisation. Annually, various audits take place to ensure compliance with legislation and regulations.

Today ETB is the only Dutch speaking organization in possession of an ISO 27001 certificate.

SOLUTIONS BEYOND EXPECTATIONS

ETB Support Solutions has been the international partner in the field of an optimal customer experience since 2003. With an enormously developed & proven track record in the field of on, near and off-shore solutions, we relieve you of all your customer contacts.

ISTANBUL

Bağlarbaşı Mahallesi Santral Sokak
Skyturk Plaza No:27/A 34844
Maltepe / İstanbul – TURKEY

info@etb-group.com

+90 216 371 44 44

Eindhoven

Kennedyplein 200
5611ZT Eindhoven
NETHERLANDS

info@etb-group.com

+31 40 240 9781

ETB Support SolutionsSince2003

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