Customer Service
Customer contact and customer service outsourcing - multilingual, scalable, and personal
Every customer interaction is an opportunity to build trust, strengthen loyalty, and enhance your brand. At ETB Support Solutions, we turn customer contact from a cost center into a strategic driver of growth. From simple questions to complex requests, we deliver service that connects and delivers results, available 24/7 via phone, email, chat, and social media.
As an experienced BPO partner, we provide professional, scalable, and multilingual customer service from our international locations. Our native and B2/C1-level teams communicate in Dutch, English, German, French, and Nordic languages (Finnish, Danish, Swedish), fully aligned with your brand, systems, and KPIs.
Why outsource your customer service to ETB?
We provide customer service operations from Turkey, Suriname, Morocco, Bulgaria, Germany, and the Netherlands, combining local cultural knowledge with global coverage.
Looking for an external contact center that goes beyond standard scripts? ETB offers brand-aligned, empathetic service.
Native & B2/C1 language proficiency (NL/EN/DE/FR/Nordics)
24/7 availability across all communication channels
Seamless integration with CRM & ticketing systems (e.g. Salesforce, Zendesk)
KPI-driven quality: CSAT, FCR (First Contact Resolution), AHT (Average Handling Time)
Flexible scalability during peak periods and seasonal demand
Reliable, secure, and GDPR-compliant (privacy by design)
Our people make the difference
Great Place to Work™
Our ETB site in Turkey is Great Place to Work™ certified, which means for you:
- A stable workforce with low turnover
- High motivation and ownership
- Consistent quality and customer experience
Happy employees lead to satisfied customers – and you can feel that in every interaction.
Customer Contact Services
# 01
Inbound customer service
Customer Support
Expert support via phone, email, chat, and social media
Personal, empathetic, and solution-oriented communication
In your tone of voice, tailored to your audience
# 02
Outbound communication & customer retention
Proactive Outreach
Customer satisfaction surveys, proactive follow-up, and loyalty campaigns
Retention conversations and customer recovery after cancellations or complaints
Increased customer value through perfectly timed contact moments
# 03
Technical support
Helpdesk
Handling IT inquiries, product support, and incident reports
First-time-fix approach with structured knowledge transfer
Short response times, clear SLAs, and transparent reporting
# 04
Sales, upselling & cross-selling
Revenue Growth
Conversion-focused customer interaction
Lead follow-up, reactivation, and product recommendations
Customer contact as a commercial growth channel
What makes ETB unique in customer service?
We don’t believe in one-size-fits-all or scripted interactions. We deliver brand-aligned communication that reflects your tone, values, and processes. Our teams receive continuous coaching, focused training, and personal development, ensuring they remain effective, engaged, and resilient.
On the technical side, we integrate seamlessly with your systems, whether you use Salesforce, Zendesk, or custom platforms. All interactions are monitored and analyzed through transparent dashboards with real-time insights into CSAT, FCR, and AHT. You stay in control of both quality and efficiency.
Scalable, reliable, and future-ready
Customer expectations are rising. With ETB, you can scale effortlessly without compromising on quality or control, whether for long-term outsourcing or temporary peak capacity, multilingual and available 24/7.
Our approach combines technological excellence with human empathy — ensuring efficiency, measurable results, and exceptional customer experience. Ready for today, built for tomorrow.
Schedule a free consultation
Would you like to discover how ETB can strengthen your customer service operations?
During a free consultation, we map your needs, challenges, and goals, and provide a customized proposal tailored to your organization, customers, and processes.