Start your career at ETB. Begin your journey.
Whether you are an IT professional, a call center representative, or a manager – we are always looking for new talents to strengthen our teams. New team members are optimally prepared and personally supported from day one. Upon entry, you will receive tailored training related to your work and be introduced to our corporate culture. Furthermore, we continuously invest in the careers of our employees. A positive work atmosphere and a good work-life balance are particularly important to us regarding working hours. Whether hybrid working or 100% home office - all models are possible by agreement. So, don't hesitate and apply – then it's time to say: Welcome to ETB Support Solutions!
By the way: Our company is an excellent employer: we are GREAT PLACE TO WORK certified. No wonder, as a positive work atmosphere and a good balance between work and leisure are essential to us for all employees.
Call Center Agent
If you are communicative, service-oriented, and sales-driven, you will find the perfect workplace with us – and there’s a lot to offer:
Paid full-time training
Opportunities for further development
Introduction to the culture of our organization
Health insurance (SGK)
Balance of health: The balance between work and leisure is important to us. Therefore, we offer a good work-life balance.
Salary above market price
What we expect:
- You work in a service/sales-oriented and customer-friendly manner.
You are open to new challenges and ready to develop.
You are a team player.
Communication is your strength.
Teamcoach
If you are looking for a job as a team leader with a lot of responsibility and plenty of freedom, and you have several years of leadership experience in a call service center operation, then ETB is the ideal employer for you. We also offer a lot in our company:
Varied activities, not spending the whole day in the office.
Travel extensively throughout Turkey and to the Netherlands and Belgium.
Receive a lot of responsibility and freedom with plenty of room for your own input.
What we expect:
- 3-5 years of relevant experience in a Contact Service Center as a manager.
- A strong personality with persuasiveness, empathy, and a hands-on mentality.
- Sense of entrepreneurship and customer experience.
- Ability to motivate your employees.
Software Developer
If you are a .NET and Java Full-Stack developer, you can make the perfect start with us. And for that, we offer you a lot:
Introduction to our company and organizational culture.
Continuous training opportunities and workshops.
Participation in exciting projects.
Little stress & much health: The balance between work and leisure is important to us. Therefore, we offer a good work-life balance.
What we expect:
- 3+ years of experience in software development.
- 1-5 years of practical experience in software development in Java, Java EE.
- At least 1 year of experience with the Spring Framework (such as Spring Boot, Spring MVC, Spring Core…).
- Experience with C#/.NET (ASP.NET Core, ASP.NET, API, Web).
- Solid knowledge of OOP, Design Patterns, TDD, and Unit Testing.
Join the team
We are hiring!
We are specialists in high-quality customer contact and customer contact management. We develop our employees, support them continuously, and invest in their professional future.
Directly to the job offers
We are specialists in high-quality customer contact and customer contact management. We develop our employees, support them continuously, and invest in their professional future.
We look forward to your application & are happy to help!
Whether digital or in personal contact – no matter which medium you want to communicate with us: We look forward to you and are happy to advise you if you have further questions about the working world at ETB! Feel free to contact us anytime for more information.
FAQ
Corporate health management and work-life balance are not just buzzwords for us. The balance or compatibility of work and private life is of great importance to us. The work atmosphere, the need for relaxation, and health are part of our definition of corporate culture. For example, we offer good health insurance to every employee. Therefore, we are a best-practice example of good employers: we have been awarded the Great Place To Work Award, and we are very proud of it.
By agreement, telecommuting (home office) and mobile work are possible for many areas at ETB. We have had the best experiences with this model – not only since the COVID-19 crisis; we have been working with this model for a long time. And without extensive studies, we know: Home office has a positive impact on many people and ensures a balance between private life and working hours.
Childcare is possible at some locations. Feel free to contact us! Because we know: A good family life is important for well-being, mental health, and ultimately for success and a good atmosphere in the workplace.
New employees are prepared for their work and personally supported from the first day. You will receive training tailored to your profession and be introduced to our corporate culture. And even after that, we invest in your professional development.
Our team is excited about every application – whether by email or phone. People who want to work at ETB are always welcome.
Directly to the job offers
Inbound Customer Care Advisor
Als callcentermedewerker assisteer je klanten die bellen met problemen of vragen die ze hebben. Het is belangrijk dat je de klanten goed begrijpt en de nodige hulp biedt. Waar mogelijk bied je extra service of verkoop je producten en zorg je ervoor dat de klant met een goed gevoel ophangt.
Teamcoach
Als callcentermedewerker assisteer je klanten die bellen met problemen of vragen die ze hebben. Het is belangrijk dat je de klanten goed begrijpt en de nodige hulp biedt. Waar mogelijk bied je extra service of verkoop je producten en zorg je ervoor dat de klant met een goed gevoel ophangt.
Client Manager
Als Client Manager zie je toe op de operaties van de vestigingen in Turkije, waarbij je ervoor zorgt dat ze op de best mogelijke manier worden uitgevoerd.Je bent verantwoordelijk voor het behalen van alle KPI’s op alle locaties.Het onderhouden van contact met zowel nieuwe als bestaande klanten is een cruciaal onderdeel van je rol.
Klantexpert Customer Care (Sales & Save)
Jij staat dagelijks in contact met onze klanten en hebt de power om hen in één keer te helpen! Dat kan om veel verschillende redenen zijn: advies geven, vragen beantwoorden, het oplossen van problemen etc. Daarnaast verricht je de noodzakelijke administratieve handelingen bij aanvragen die verkeerd zijn gegaan. Dit doe je binnen afgesproken termijnen.
Inbound Customer Care Advisor
Als Callcenter-Mitarbeiter unterstützen Sie Kunden, die mit Problemen oder Fragen anrufen. Es ist wichtig, dass Sie die Kunden gut verstehen und die notwendige Hilfe leisten. Wo möglich, bieten Sie zusätzlichen Service an oder verkaufen Produkte und stellen sicher, dass der Kunde mit einem guten Gefühl auflegt.
Client Manager
Aufgaben und Verantwortlichkeiten: Als Client Manager überwachen Sie die Betriebsabläufe der Niederlassungen in der Türkei und stellen sicher, dass sie bestmöglich durchgeführt werden. Sie sind verantwortlich für das Erreichen aller KPIs an allen Standorten. Die Pflege des Kontakts zu sowohl neuen als auch bestehenden Kunden ist ein wesentlicher Bestandteil Ihrer Rolle.