About ETB

History of ETB

ETB through the years

ETB was founded in 2003 with a clear vision: to deliver outstanding business process outsourcing (BPO) services through a people-first approach. In the early years, the company focused on building a strong foundation based on high-quality service and a customer-centric mindset.

As the demand for excellent BPO services grew, ETB steadily expanded its operations. Over the years, the company evolved into an international player, opening offices in Türkiye, the Netherlands, Germany, Suriname, and Bulgaria. This growth was driven by a commitment to innovation, transparency, and empowering employees.

Today, ETB is proud to be a leading global BPO provider with a workforce of over 1,700 dedicated employees. With a strong focus on creating authentic customer and employee experiences, ETB continues to build lasting value for its clients, partners, and society — always with an eye on the future.

In Türkiye, ETB is the largest Dutch-speaking BPO company, a milestone we are extremely proud of.

Mission

We deliver outstanding, inspiring, and authentic customer and employee experiences.

Vision

We strive for a future where happy and engaged employees form the foundation for inspiring and authentic customer experiences. Through this, we aim to create lasting value for our clients (partners), employees, the environment, and society.

Values

Transparency, integrity, entrepreneurship, ownership, humanity, and fun.

Years of experience

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Countries

ETB Locations

Employees

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Sponsorships and partnerships

Since 2023, proud sponsor of the Embassy in Ankara and the Consulate-General in Istanbul.

Collaboration with WWF Türkiye and participation in the "Adopt a Beach" program.

Partnerships with FD, Klantcontact.nl, and BPBP Media, including CustomerFirst and Twinkle.

Sponsor of a German youth football team, MitternachtsSport e.V.

Sponsor of the Carbon Founders Network.

Sponsor of the National Herring Party 2025.

Sponsor of CCW 2025 and participant in the CCW Berlin trade fair.

Sponsor of Open Varen.

Certifications

Global standards and certifications

together with ETB

At ETB, we are committed to the highest standards of quality, security, customer service, and environmental responsibility. Our operations are built on internationally recognized best practices, ensuring that we consistently deliver reliable and sustainable solutions to our clients. Through continuous improvement and strict compliance with global standards, we create value, build trust, and contribute to a better future.

More info?

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Kirstin van Veen

Operations Manager

Great Place to Work® Certified

Great
Place to Work®
Certified

Great
Place to
Work®
Certified

At ETB, we believe that a positive and supportive work environment is the foundation for excellence. We are proud to be officially certified as a Great Place to Work® for 2025 – a recognition based on direct feedback from our employees.

In addition to this prestigious certification, ETB was also awarded the title of Best Workplace in Turkey in 2025 – a milestone we are especially proud of. These achievements reflect our strong commitment to building an inclusive, innovative, and people-centered culture where everyone is given the space to grow.

FAQ

Frequently Asked Questions

What services does ETB Support Solutions offer?

ETB Support Solutions provides top-quality customer service, IT, back-office, credit management, and social media management solutions. With over 20 years of experience, we support businesses through onshore, nearshore, and offshore services, ensuring efficiency and customer satisfaction.

How does ETB ensure cost savings for its clients?

By leveraging strategic locations in Türkiye, Bulgaria, and Suriname, ETB offers significant cost advantages compared to standard European rates, without compromising on quality or service.

What makes ETB’s language proficiency stand out?

ETB’s multilingual expertise in Dutch, German, French, and other languages meets the highest international standards, ensuring exceptional communication and personalized customer experiences.

How can businesses benefit from ETB’s back-office solutions?

ETB optimizes administrative tasks like document processing, data entry, invoicing, and insurance administration, allowing businesses to focus on core activities while benefiting from lower costs and seamless system integration.

Our leadership team

At ETB, leadership means inspiring others through vision, integrity, and dedication. Our board members are the driving force behind our success, combining years of expertise with a passion for innovation and growth. Together, they guide ETB toward a future built on excellence, collaboration, and meaningful impact — for our clients, our employees, and society.

Erol Tazegül

Chairman of the Board

Naci Eroğlu

Chief Executive Officer

Berfin Tazegül

Chief Strategy Officer

Mehmet Çaltekin

Chief Finance Officer

Pascal Matern

Chief Operating Officer

Our people

Our employees are the heart of ETB. Their talent, energy, and commitment shape the experiences we create every day. We are proud to showcase the people behind our success — each with their own unique skills, stories, and ambitions. At ETB, we believe that great companies are built by great people.