01
Customer Contact Solutions
Over 20 years of customer contact management, building long-term relationships for prominent brands and international companies.
- Inbound
- Outbound
- Technical support
- Sales, cross-sell & upsell
Since 2003International BPO
International BPO since 2003 — back office and claims processing for insurers, multilingual customer contact, IT and credit management for brands across Europe.
This is ETB( Since 2003 )
An international BPO partner — multilingual teams across onshore, nearshore and offshore locations.
Our storyDutchGermanFrenchEnglishTurkish
1700+
Multilingual experts making every conversation count.
20
ETB locations in Türkiye and abroad
7
Countries
- Onshore
- Nearshore
- Offshore
20+
Years of experience — from a people-first idea in 2003.
OnshoreNearshoreOffshoreOnshoreNearshoreOffshore
Partnerships built on trust, growing together.
We support the operations of clients from many sectors with services powered by our multilingual teams and technology. In every partnership we focus on understanding needs, delivering quality service and creating long-term value.
Our services
One partner for the entire customer journey — from the first call to the final invoice.
Explore all solutions02
Back Office Solutions
Document processing, data entry, invoicing and insurance administration — fast, accurate and integrated with your systems.
- Administrative support
- Data entry & processing
- Invoicing & financial processing
- Insurance administration
03
IT Solutions
Software development, software testing and cyber security — tailor-made, scalable and future-proof.
- Software development
- Software testing
- Cyber security
04
Credit Management
Accounts receivable, debt collection, legal support and financial reporting — balancing payment with relationships.
- Accounts receivable management
- Debt collection services
- Legal support
- Financial reporting & insights
Why ETB?
Happy people create authentic customer experiences.
Exceptional language skills
We speak Dutch
Multilingual expertise in Dutch, German, French and more.
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Cost advantage
Locations in Türkiye, Bulgaria, Morocco and Suriname offer savings versus standard European rates — without compromising on quality.
Onshore
The Netherlands · Belgium · Germany
Nearshore
Türkiye · Bulgaria · Morocco
Offshore
Suriname
Industries
01Frictionless Commerce, Real Support
E-commerce & Retail
Fast service, seamless shopping and reliable support for online and physical retailers.
02Smarter Connections, Better Support
Telecommunications
Subscriptions, billing and technical issues — and support as 5G and fibre evolve.
03Securing Trust Through Financial Support
Financial Services & Insurance
Accurate, secure service for payments, insurance and loans within strict regulation.
04Driving Seamless Travel Experiences
Travel & Transportation
Customer contact, booking management and operational support for smooth journeys.
05Compassionate Support for Critical Care
Healthcare & Medical
Clear, prompt, empathetic communication on appointments, billing and administration.
06Empowering Reliable and Sustainable Utilities
Energy & Utilities
Customer contact, administration and billing for electricity, gas and water providers.
07Powering Digital Growth and Innovation
IT & Software
Customer service, technical assistance and operational support for tech companies.
08Keeping Your Operations Moving Forward
Logistics & Transport
Reliable delivery, tracking and scheduling support in a fast-changing environment.
09Delivering Seamless Travel Experiences
Tourism
Smooth bookings, clear information and support when travel plans change.
10Empowering Innovation with Expert Support
Electronics
Product information, technical helpdesk and after-sales service.
11Accelerating Automotive Excellence
Automotive
Customer contact and technical support through technological and mobility change.
12Your Partner in Efficiency and Innovation
Manufacturing
Customer service and back-office processes that support quality and on-time delivery.
Our locations
Fourteen offices across Türkiye and six international locations — close to your customers, in their language and their time zone.
Eindhoven
The Netherlands
Schoten
Belgium
Waldems
Germany
Sofia
Bulgaria
Rabat
Morocco
Paramaribo
Suriname
Recognition
01
Great Place to Work®
Certified in Türkiye for the third consecutive year — most recently in January 2026.
02
Best Workplaces™ in Türkiye
Recognised in 2025 and again in 2026.
03
Genesys AI Driven CX Vision Award
Awarded in January 2026.
04
FSMA certification
Strengthening our services in Belgium.
Join ETB
Paid training, real career paths and a Great Place to Work®, three years in a row. Start as an agent, grow into leadership.
Newsroom
BlogFSMA Certification Strengthens Our Services in Belgium
Since 8 July 2026 ETB is registered with the FSMA as a non-life insurance sub-agent, so qualified ETB employees can now advise Belgian consumers on non-life insurance by telephone — within the same conversation.
Read the story
BlogETB Group Thanks Ambassador Joep Wijnands for His Contribution to Türkiye
As Ambassador Joep Wijnands concludes his term in Türkiye, ETB looks back on its relationship with the Dutch embassy — and on being one of the country's largest Dutch-speaking employers, with more than 1,000 Dutch-speaking colleagues.
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BlogETB once again recognised as a Best Workplaces™ in Türkiye
For the second year in a row ETB is recognised as one of the Best Workplaces™ in Türkiye — and has climbed in the ranking of companies with more than 1,000 employees.
Read the story