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ETB Support Solutions

Whistleblower Policy

Last updated: 30 October 2026

Welcome to the procedure for reporting and escalating breaches at ETB Support Solutions in the Netherlands, Germany, Bulgaria, Morocco, Suriname and/or Türkiye.

01Purpose of this procedure

This procedure has been drawn up in accordance with EU Directive 2019/1937 on the protection of whistleblowers and serves as a guideline for reporting breaches of laws and regulations, our internal policies and established ethical standards safely, confidentially and efficiently.

We encourage you to use this procedure whenever you notice wrongdoing. Together we contribute to a safe, transparent and sustainable working environment. Thank you for your commitment and cooperation.

02What you can report

A report can concern:

  • Financial irregularities and fraud
  • Breaches of privacy and data protection
  • Safety and health in the workplace
  • Employee rights and fair treatment
  • Consumer protection
  • Compliance with laws and regulations
  • Ethical standards and code of conduct
  • Environment and sustainability

03Confidential or anonymous

We recommend a confidential report. We value your report and the confidential counsellor within ETB will handle it correctly. We guarantee that you will not suffer any adverse consequences.

A confidential report including your name lets the confidential counsellor ask follow-up questions, so your report can be investigated better. An anonymous report with vague suspicions or few indications is difficult to investigate.

04How your report is handled

The form goes straight to our confidential counsellor, who takes care of the further follow-up of the entire process and of the feedback to the reporter if a confidential report was made.

  • With a confidential report you receive an acknowledgement of receipt within 7 days.
  • The entire process — from receiving and analysing the report, possibly obtaining legal advice, to the final assessment and agreeing any future steps to prevent the situation — is completed within at most 3 months.

05Your privacy

  • The website does not store your IP address with a report.
  • The e-mail notification about a new report contains no content; the report can only be read by authorised staff in our protected portal.
  • With an anonymous report we do not ask for your name or contact details.

06Contact

ETB Support Solutions, Bağlarbaşı Mah. Santral Sk. ETB Plaza No:27/A, Maltepe, İstanbul, Türkiye.

For questions about this document or your personal data, write to info@etb-group.com.

Report a breach

All questions marked * are required. Your report goes straight to our confidential counsellor.

The breach concerns: *
Would you like to make a confidential or an anonymous report? *

We recommend a confidential report. An anonymous report is discouraged because: we value your report and the confidential counsellor within ETB will handle it correctly; we guarantee that you will not suffer any adverse consequences; a confidential report including your name lets the confidential counsellor ask follow-up questions, so your report can be investigated better; an anonymous report with vague suspicions or few indications is difficult to investigate.