Türkiye
01Strongest in
Multilingual programmes in Dutch, German and French
İstanbulAmsterdam≈ 3.5 h
- Distance
- ≈ 2,210 km İstanbul – Amsterdam
- Time zone
- 1–2 hours ahead of Central European Time
Our delivery countries
Türkiye, Morocco and Suriname each bring their own language strengths, time zone and cost advantage. All three deliver high service quality at lower cost than Western Europe — with the same ETB training, quality and data-protection standards.
At a glance
Short flights, overlapping working hours and lower costs than Western Europe. Choose one country, or combine them in one programme.
Morocco
02Strongest in
French-speaking customer contact
RabatParis≈ 3 h
- Distance
- ≈ 1,820 km Rabat – Paris
- Time zone
- Same time as Paris in winter, one hour behind in summer
Suriname
03Strongest in
Dutch-speaking service and extended hours
ParamariboAmsterdam≈ 9 h
- Distance
- ≈ 7,500 km Paramaribo – Amsterdam
- Time zone
- 4–5 hours behind Central European Time
01 · Türkiye
Our home base since 2003: the head office in İstanbul and thirteen more sites across the country. ETB is the largest Dutch-speaking BPO provider in Türkiye — with excellent Dutch, German and French-speaking colleagues, many of whom grew up in Europe.
Language strengths
DutchGermanFrench
- Offices
- 14 offices in 13 cities
- Flight
- About 3–4 hours direct to Amsterdam, Brussels and Frankfurt
- Distance
- ≈ 2,210 km İstanbul – Amsterdam
- Time zone
- 1–2 hours ahead of Central European Time
- 01Highly educated remigrantsMany colleagues were born or raised in the Netherlands, Belgium, Germany or France and returned to Türkiye — native-level language skills combined with real knowledge of the EU markets.
- 02Lower costs, greater flexibilityCosts below Western European rates, with the flexibility to scale teams up or down as your volumes change.
- 03Advanced infrastructureModern offices and the technical capabilities of a mature contact-centre market.
- 04Time-zone advantageBeing ahead of Central Europe makes early starts and extended service hours easy to cover.
- 05Close to EuropeCost-effective customer contact for Europe, a short direct flight away from your own teams.
02 · Morocco
Since 2025 ETB has an office in Rabat — closer to our French-speaking clients and investing in local, multilingual and customer-focused talent. Morocco offers excellent French-speaking people, especially for the French and Belgian markets.
Language strengths
French
- Office
- Rabat (Agdal)
- Flight
- About 3 hours direct to Paris
- Distance
- ≈ 1,820 km Rabat – Paris
- Time zone
- Same time as Paris in winter, one hour behind in summer
- 01Excellent FrenchFrench is widely spoken in business and education in Morocco. Our Rabat team serves French-speaking customers in fluent, natural French.
- 02Lower costs than EuropeSavings compared with standard European rates — without compromising on quality.
- 03Practically the same time zoneWorking hours that run in step with France and Belgium, so your customers are served during their own day.
- 04A short flight awayRabat is about three hours from Paris, which makes visits, training and joint launches easy.
- 05Close to French-speaking clientsRabat brings ETB closer to its clients in France and French-speaking Belgium, as part of our omni-sourcing model.
03 · Suriname
Dutch is the official language and the cultural bond with the Netherlands runs deep. Our Paramaribo team offers good Dutch-speaking people and strong, experienced teams — an extra lever for growth and cost reduction on the Dutch-speaking market.
Language strengths
Dutch
- Office
- Paramaribo, Kwattaweg 115
- Flight
- Approx. 9 hours direct to the Netherlands
- Distance
- ≈ 7,500 km Paramaribo – Amsterdam
- Time zone
- 4–5 hours behind Central European Time
- 01A cultural bondAs a former Dutch colony, Suriname shares the language and much of the culture of the Netherlands.
- 02A step to growth in the Dutch marketAn additional location to grow your Dutch-speaking operation.
- 03An extra tool for cost reductionLower labour costs than in the Netherlands and Belgium.
- 04More flexibility across time zonesParamaribo works while Europe's evening begins, making late service hours easier to staff.
- 05Room for repetitive workSimple, repetitive tasks can move to Suriname, freeing your onshore teams for complex work.
Suriname's growing infrastructure, skilled workforce, and favorable business environment make it an ideal base for our operations. We continue to deliver outstanding service to our clients, ensuring high-quality performance while maintaining a strong connection with the local community.
Rishi Rambharos
Country Director, Suriname
Quick facts
- Capital: Paramaribo — the economic, cultural and political hub
- Population: around 630,000
- Official language: Dutch
- Northern South America, small and multicultural
Surinamese community in the Netherlands
- An estimated 350,000–400,000 Surinamese people live in the Netherlands
- That is more than half of Suriname's own population
- Most live in Amsterdam, Rotterdam and The Hague
Call-centre industry
- About 30 Dutch-speaking call centres, mainly serving the Dutch market
- Around 6,000 people work in the sector — about 2.4% of the working population
- Attractive for outsourcing thanks to Dutch fluency and lower labour costs
Our location in Paramaribo
Central location
Easy access by public transport
Modern & bright
Spacious, colourful, eco-friendly
Strong infrastructure
Fast internet, backups included
Secure & compliant
GDPR proof, 24/7 access, security
Custom branding
Rebranding in your style possible
Spacious & ready
100+ seats, large parking
EU standards
Fully furnished and compliant
Scalable
Second location and satellite ready
Our team in Suriname
17.8%Annual staff turnover — even lower at management level and in back office
50+Months in service on average
8.3Employee satisfaction score (2024), with 82% of all employees taking part
One standard
Wherever your team sits, people are recruited, trained and coached the same way.
01
Collecting CVs
Social media, member-get-member, online ads, our website, job boards, fairs and sponsorships.
02
Reviewing applications
We review every CV and decide whether to start the hiring procedure.
03
First interview
With a recruiter.
04
Second interview
With Operations.
05
Assessment
A language test and any other assessment the project needs.
06
Offer
We inform the candidate about the next steps.
ETB Academy
Led by COPC-certified experts, our Academy designs and delivers training for agents, team coaches, quality specialists and project managers — with certification for those who complete it.
Tell us about your languages, volumes and hours — we'll advise on the right mix of locations.