Join ETB Support Solutions
ETB Support Solutions is always looking for new talent to strengthen our teams. From day one, we provide new employees with thorough preparation and personal guidance, helping you quickly get comfortable with both your tasks and our company culture.
At ETB Support Solutions, you will receive tailored training that supports you in your daily work and prepares you for a successful career. We continually invest in your development and place great value on a positive work atmosphere and a healthy work-life balance. We offer flexible working options, such as hybrid or fully remote work, depending on what best suits you.
Your career path at
ETB
Support Solutions
Start & Onboarding
Every new employee starts with a comprehensive onboarding,
so you are well prepared to successfully start your journey.
- Basic Training – Practical training in the necessary skills.
- Coaching Sessions – Regular feedback and guidance. Performance
- Evaluations – Monitoring your progress and growth.
Starter positions:
Join ETB
Join ETB
Specialization & Further Development
After the first few months, you can further
develop your skills and specialize in a field that
suits you. We offer:
- Advanced Customer Contact & Communication – Training in service-oriented work and omnichannel communication.
- IT & Technical Skills – Courses in software development, cybersecurity, or data analysis.
- Backoffice & Process Optimization – Working more efficiently
- Finance & Credit Management Training – Advanced training in financial management, invoicing, and accounts receivable
management.
Positions at this level:
Advancement to a Leadership Role
Are you ready for more responsibility and leading a team? With the right skills and ambition, you can move towards a leadership role.
In leadership training programs, you will learn how to:
- Motivate and guide employees.
- Coordinate operational processes.
- Conduct performance reviews.
Leadership roles:
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Join ETB
Strategic & Operational Management
Would you like to strategically manage employees and
teams and be involved in operations? Then you can
continue growing into
Senior positions:
Hello! I’m Semra, Recruitment Coordinator at ETB Support Solutions. I am responsible for ensuring that the entire recruitment process runs smoothly and efficiently. I also lead and support our recruitment team, making sure that we work together effectively to find and hire the best talent. At ETB, we believe in offering a positive candidate experience and providing everyone with the opportunity to grow and succeed within our company
Semra
Recruitment Coordinator
Hi! I’m Gülizar, Recruiter at ETB Support Solutions. I would like to explain how the application process works. First, you submit your application online. Then, we review your resume to check if your profile matches our open positions. If there’s a match, we schedule a first interview to get to know you better. Depending on the position, you may be asked to complete a short assessment. After that, we’ll have a second interview for a deeper conversation about your skills, experience, and motivation. If everything goes well, we will offer you a position and welcome you to our team!
Gülizar
Recruiter
Elif
Recruiter
Hi! I’m Gulten, Recruiter at ETB Support Solutions. I specialize in recruiting German-speaking candidates and supporting our German projects. With a strong network across Germany, Austria, and Switzerland, I connect talented professionals to exciting roles at ETB. Whether you’re just starting out or ready for your next career step, I’m here to guide you towards new opportunities. Let’s grow together!
Gülten
Recruiter
Careers at ETB Support Solutions
At ETB Support Solutions, we believe that our people make the difference. Every position within our organization plays a crucial role in delivering high-quality services to our clients. Discover the key roles that help us drive success every day:
Click here for all roles at ETB
Agent
Our Agents are the first point of contact for customers. They handle inquiries, provide solutions, and ensure every customer interaction is positive and professional.
“Every day is different, and helping customers solve their problems gives me real satisfaction.” – Ayla
Senior Agent
Senior Agents bring experience and expertise to the team. They manage complex cases, support Agents with their knowledge, and help maintain high performance levels across the board.
“As a Senior Agent, I get to help my colleagues grow and solve challenges together. It’s rewarding to see the impact we make.” – Ahmet
Team Coach
Team Coaches guide and motivate teams to achieve their goals. They provide ongoing coaching, performance feedback, and help agents grow their skills and confidence.
“Coaching is about building confidence. Watching my team members succeed is the best part of my job.” – Derya
QTK Specialist
Our Quality, Training and Knowledge Specialists ensure that teams deliver consistent, high-quality service. They design training programs, monitor service standards, and manage knowledge systems to keep everyone informed and up to date.
“I love designing training that makes a real difference. Well-trained teams create the best customer experiences.” – Sanem
Site Manager
The Site Manager oversees daily operations at our service locations. They manage teams, optimize workflows, and ensure that both employees and clients are satisfied with the services provided.
“Managing a site means balancing people, performance, and passion — every day is a new challenge!” – Tulay
Social Media Specialist
Our Social Media Specialists manage our online presence. They create engaging content, interact with our audience, and help build ETB’s brand visibility across various platforms.
“It’s exciting to connect with people and show them what ETB is all about through creative storytelling.” – Cagri
WFM Specialist
Our Workforce Management (WFM) Specialists plan, forecast, and optimize staffing needs. They make sure we have the right people in the right place at the right time to deliver excellent service.
“Good planning is the heart of good service. It feels great to help everything run smoothly behind the scenes.” – Muhammed
Recruiter
“Helping people find their place at ETB is incredibly rewarding. Every new hire brings fresh energy to our team!” – Elif
Finance Officer
“Numbers tell a story. I love making sure our finances are strong so the company can keep growing.” – Sule
Compliance Officer
Our Compliance Officers ensure that ETB Support Solutions operates in line with legal requirements, industry regulations, and internal policies. They protect the company’s integrity and support a culture of transparency and accountability.
“Compliance isn’t just about rules — it’s about building trust and doing the right thing every day.” – Sebil
Marketing Manager
The Marketing Manager develops and leads strategic marketing initiatives. They strengthen ETB’s market position, generate brand awareness, and support business growth through targeted campaigns.
“Every campaign is a chance to tell our story and bring ETB’s energy to a wider audience.” – Esref
Client Manager
Client Managers act as the main link between ETB and our clients. They build strong relationships, understand client needs, and ensure that our services meet and exceed expectations.
“Building long-term partnerships with clients is what drives me. Their success is our success.” – Beyza
Operations Manager
The Operations Manager ensures that all projects run smoothly and efficiently. They oversee multiple teams, manage resources, and drive continuous improvement in service delivery.
“Leading operations at ETB means working with amazing teams and always looking for smarter, better ways to deliver excellence.” – Dennis
ETB Academy
Empowering Your Future
At ETB Support Solutions, we believe that success is built on continuous learning, development, and growth. That’s why we established the ETB Academy – a comprehensive internal training and development platform that offers every employee the opportunity to reach their full potential, regardless of their role or experience level.
The ETB Academy is more than just a training program – it’s a structured path for personal and professional development, aligned with your career ambitions. Our mission is to provide you with the skills, knowledge, and mindset you need to succeed today and thrive tomorrow.
1. A Strong Start: Comprehensive Onboarding
Every new employee at ETB begins their journey with a thorough onboarding program. You will learn everything about our company culture, mission, and values, as well as the practical skills needed for your specific role. Through interactive sessions, hands-on training, and mentoring, we make sure you feel confident and ready to contribute from day one.
2. Professional Skills Development
At ETB, we go beyond general onboarding by equipping you with the technical and role-specific skills you need to excel in your position. Whether you’re working in operations, sales, IT, or finance, we provide in-depth training and resources tailored to your responsibilities. This ensures you’re not just ready, but truly prepared to succeed in your unique role.
3. Personal Development and Soft Skills
Through the ETB Academy, you can continuously improve your professional skills. We offer specialized training programs in areas such as customer service, sales, communication, IT support, credit management, and backoffice processes. Whether it’s mastering customer interactions or developing technical expertise, our goal is to keep you growing.
4. Leadership Training for Future Managers
For those who aspire to take on more responsibility, the ETB Academy offers leadership development programs. Through coaching, mentoring, and tailored management training, you can prepare yourself for roles such as Team Leader, Project Manager, Operational Manager, or Strategic Manager. We actively support your growth towards leadership.
5. Certifications and Recognitions
At ETB, we believe in the power of recognized qualifications. Through the ETB Academy, you can obtain certifications in areas such as customer service excellence, project management, data analysis, IT skills, and finance. These certifications not only boost your confidence but also enhance your professional profile internally and externally.
6. A Culture of Continuous Learning
Learning doesn’t stop after onboarding. Through regular coaching sessions, continuous feedback, internal knowledge-sharing, and updated learning modules, we ensure that development becomes a natural part of your daily work. At ETB, we foster a growth mindset where everyone is encouraged to keep learning and improving.
7. Career Path Guidance
Through personal career conversations, we help you map out your next steps. Whether you want to specialize, broaden your knowledge, or move into leadership, the ETB Academy provides you with the tools, training, and support to make it happen.
Ready to grow?
At ETB Support Solutions, you are in charge of your career path.
Apply now and take the first step towards your future!
Open Positions
Customer service representative
What we offer you:
- Paid full-time training: Start your new role well-prepared.
- Career growth opportunities: We invest in your future.
- Good work-life balance: Your well-being is important to us.
- Salary above market rate: Your dedication deserves the best rewards.
- Health insurance (SGK): We care about your health, so we offer comprehensive SGK insurance coverage.
What we are looking for:
- Customer- and service-oriented: You work in a customer-friendly way and seize every opportunity to offer the best service.
- Eager to learn: Always ready to take on new challenges.
- Team player: You enjoy working together and helping to build a positive team.
- Excellent communication skills: You always communicate clearly and effectively, adapted to the situation.
Team coach
What we offer you:
- Flexible working hours: We understand that everyone works differently, so we offer flexible hours to support a good work-life balance.
- Leadership training: Specific training programs to further develop your coaching and management skills.
- Career growth opportunities: We invest in your future.
- Remote work options: Depending on planning and travel needs, we offer the possibility to work partly from home.
- Competitive salary: We offer an attractive salary with excellent secondary benefits.
- Health insurance (SGK): We care about your health, which is why we offer full SGK insurance coverage.
What we are looking for:
- Experience: 3–5 years of relevant experience in a leadership role within a call center.
- Strong personality: Persuasiveness, empathy, and a hands-on mentality to bring out the best in your team.
- Entrepreneurial spirit: A strong sense of customer focus and the drive to take your team to the next level.
- Motivational skills: The ability to inspire, energize, and motivate your team to achieve the best results.
Client Manager
What we offer you:
- Responsibility and impact: Manage a portfolio of clients and make a direct impact on their success and satisfaction.
- Flexible working hours: We offer flexible working hours to maintain a healthy work-life balance.
- Professional development: Specific training and development programs to further enhance your skills.
- Competitive salary: An attractive salary with excellent secondary benefits.
- Remote work options: The possibility to work partly from home, depending on client visits and meetings.
- Health insurance (SGK): We offer full SGK insurance because we highly value your health.
What we are looking for:
- Experience: Minimum of 3–5 years of relevant experience in a similar role, preferably within the BPO or customer service sector.
- Customer focus: You are proactive, customer-oriented, and have excellent communication skills with strong client relationship management abilities.
- Project management skills: You have experience managing projects and know how to optimize processes to exceed client expectations.
- Problem-solving skills: You are analytical, can quickly identify problems, and implement effective solutions.
- Commercial skills: You have a good sense for commercial opportunities and can identify new possibilities for clients.
- Flexibility and travel: You are willing and able to travel within the Netherlands, Belgium, and Türkiye when needed, and you easily adapt to changing circumstances.
