Our Solutions

Best Customer Experiences Made Easy

With enterprise solutions for your CX needs. When it comes to designing innovative, tailored customer management solutions, your company is in the best hands with us. We create great customer experiences, driven by our modern technology and perfectly trained staff.

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Back Office Solutions

We help you successfully outsource all your administrative processes. Outsourcing company-owned administrative processes requires excellent preparation, perfect organization, and partnership as a basis. Save time and money effectively with our services.

  • Benefit from efficient lead times
  • Focus entirely on your customers – we’ve got your back
  • Proactively manage processes – thanks to our excellent data quality

IT Solutions

We offer you efficient, customized solutions and highly qualified IT staff. We deploy our experts exactly where you need them – at your location or elsewhere. Whether software tester, engineer, project manager, Scrum Master, or technical support: with our expert network and CRM software, we can strengthen your team around the clock.

  • Flexible deployment wherever you need our experts
  • Team reinforcement around the clock
  • Extensive expert network for the best customer experience: from IT staff to Scrum Master
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Customer Contact Solutions

Regardless of the sales channels: ETB Support Solutions has been the expert for customer contacts and customer experience since 2003. With our unique approach, we serve many companies and brands in optimal customer retention. And not only that: we also offer tailored solutions for customer service, customer support, marketing, technical support, cross-/upselling, and acquisition.

  • Tailored CX solutions for optimal customer experience
  • Professional customer management – fast, secure, flexible & transparent
  • Basis for your success: our perfectly trained & experienced staff represent your brand optimally
  • Advantage: Customer Journey Mapping for optimization and success with customers

Social Media & Chat Solutions

ETB Support Solutions offers you a comprehensive platform for social media, chat, and review management. In short: everything to make the digital contact of your company with your customers more personal. Our goal is to create high customer expectations and exceed them.

  • Tailored solutions – according to your company’s needs – effectively lead customers to purchase and create the best customer experiences
  • Optionally, chatbot service & management of your online conversations
  • Overview, thanks to real-time monitoring tool for customer contacts
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Satisfied ETB Customers – Worldwide

HDI relies on the experience of ETB for customer satisfaction and customer contact management. The brand offers insurance solutions for both private and corporate customers as well as industrial companies and large corporations. We also support HDI in their IT and Customer Journey Mapping.

Zalando SE is a listed German online retailer for shoes, clothing, and cosmetics. The company has more than 51 million active customers – and relies on an optimal customer experience through ETB. We also support the brand with IT services and Customer Journey Mapping.