ETB Suriname

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Your Customer Service Partner in South America

Did you know Suriname is the only Dutch-speaking country in South America? This unique position makes our location in Paramaribo the ideal base for customer-focused support. At ETB Support Solutions Suriname, we combine warm, empathetic communication with professional service — fully aligned with the Dutch market and multilingual when needed.
Our society is multicultural, welcoming, and resilient. These values are reflected in the way we work: personal, patient, solution-oriented, and brand-conscious. From the heart of Paramaribo, we support companies across industries — always with a focus on quality, growth, and social impact.
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Customer Contact Solutions

Professional support for all customer interactions.

Back Office Solutions

Efficient handling of your admin tasks.

IT Solutions

Smart and secure IT services.

Credit Management

Effective credit and debt control.

Welcome to ETB Suriname

At ETB Suriname, we believe every customer interaction is a chance to stand out. Since opening our Suriname location, we have built an organization where customer satisfaction, collaboration, and social responsibility are at the core of everything we do.

ETB is more than a BPO provider — we are a family where everyone matters. In Suriname, we bring this mission to life through local talent, international standards, and a culture of growth and inclusion.

Where to Find Us

Located in one of the city’s most vibrant districts, our office is easily accessible and offers a professional yet welcoming environment for clients and employees alike.

Our Mission, Vision & Values

Mission

We deliver high-quality, authentic, and inspiring customer and employee experiences.

Vision

We believe that satisfied and engaged employees are the foundation of meaningful customer interactions. In doing so, we create sustainable value for clients, partners, employees, and society.

Values

Transparency, integrity, entrepreneurship, ownership, humanity, and joy.

Meet the ETB Suriname Team

Our dedicated team consists of professionals with strong local roots and international vision. This cultural closeness helps us understand what our people need to thrive — both personally and professionally.

Rishi Rambharos

Country Director

Ramona Mahase

Senior Client Manager

Channiella Jacob

Client Manager

Tafari Kenswil

IT & Site Manager

Devi Bridgelall

HR & Payroll Assistant

Anthony Pranaware

HR Generalist

What Our People Say About ETB Suriname

Naomi

QTK
“At ETB, everything comes together: my passion for knowledge, development, and supporting others. I’m given space to grow and to help others develop both personally and professionally.”

Devi

HR & Payroll Assistant
“As I grow in my role, the satisfaction I get from it grows too.”

Tafari

IT & Site Manager
“My time at ETB has been an inspiring journey of learning, growing, and tackling technical challenges — a truly enriching professional experience.”

Ramona

Senior Client Manager
“Wearing different hats makes the work exciting. By achieving goals and delivering quality, I proudly contribute to ETB’s success.”

Channiella

Client Manager
“As a Client Manager, I build lasting partnerships by focusing on quality and continuous improvement. The trust and recognition I receive make my work meaningful and inspiring.”

Anthony

HR Generalist
“As an HR professional, I combine empathetic leadership with a results-driven approach. In a forward-thinking environment, I help shape strong HR structures that support employee well-being and long-term growth.”

ETB Career

We’re always looking for passionate and dedicated professionals to join our team.Whether you’re just starting your career or ready for your next leadership role, ETB Suriname offers a dynamic and supportive environment where your growth truly
matters.

Customer Service Representative

Do you enjoy helping customers? Are you service-minded and thrive in a fast-paced  environment? Then ETB Support Solutions is looking for you! Join a passionate team where every interaction matters — and your development is at the center of everything we do.

What we offer you:

  • Paid full-time training
  • Career growth opportunities
  • Good work-life balance
  • Salary above market rate

What we are looking for:

  • Customer- and service-oriented
  • Eager to learn and grow
  • Team player with a positive attitude
  • Excellent communication skills
Apply Now!

Team Coach

Are you looking for a challenging role with real responsibility and the freedom to make a difference? Then ETB Support Solutions is looking for you! As a Team Coach, you play a key role in guiding, motivating, and leading your team to success. You’ll work in a dynamic environment where no two days are the same.

What we offer you:

  • Flexible working hours
  • Leadership training
  • Career growth opportunities
  • Competitive salary with excellent benefits

What we are looking for:

  • 3–5 years of leadership experience in a call center or service environment
  • Strong personality with empathy and hands-on mentality
  • Entrepreneurial mindset and customer focus
  • Ability to inspire and energize your team
Apply Now!

Our Social Responsibility in Suriname

At ETB Suriname, we believe in giving back. That’s why we invest in initiatives that support the development and well-being of both our people and the wider community.

ETB Care

We offer employees access to an independent, confidential life coach for low-threshold
support on personal and work-related challenges.

OCSA Partnership

Through our collaboration with OCSA NV, we help team members develop skills and competencies for both their current roles and long-term personal growth.

Aid for Homeless & Animals

  • Donations to support the homeless and stray animals

School Supplies Donations

  • Annual donations of school supplies for employees and children in need

Heartfelt Visits

  • Visits to children’s homes (e.g., on Children’s Day)

Shelter Contributions

  • Contributions to shelters such as Stichting Betheljada

Employee Happiness & Team Building

We believe that happy, engaged employees create the best outcomes. That’s why we
organize meaningful and fun activities throughout the year:

  • Team Building in the Savanna
  • Graduation Parties for each new training group
  • Compliment Day with handwritten notes
  • Fruit & Yogurt Days
  • Pyjama Day and Flip-the-Bottle Challenges
  • Keti-Koti Style Awards for Best Dressed
  • Surinamese holiday treats

Let’s Grow Together

Are you looking for a reliable, professional, and culturally aware customer service partner? ETB Suriname combines Dutch-language quality with international scalability — ideal for companies looking to expand their support without compromising on customer experience.

Get in touch with our Country Director, Rishi Rambharos, to explore how we can
support your business goals.

Let’s build customer experiences that truly make a difference.

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