Industries

ETB Solutions for your Industry

Customer Service

We are experts in customer contact management and strengthening long-term customer relationships. Customer loyalty is always at the heart of what we do, supporting some of the world’s leading brands.

Back Office Solutions

We manage administrative tasks like order processing, data entry, and document handling. This allows your teams to focus fully on their core activities.

Sales

Our sales teams support lead generation, customer acquisition, and revenue growth. We combine strong sales skills with a customer-centric approach.

IT & Software Solutions

We offer IT support, software development, and system management tailored to your needs. Our solutions keep your operations secure, efficient, and scalable.

Accounting & Credit Management

We handle invoicing, debt collection, and credit risk management. Our services help improve your cash flow and financial stability.

HR & Recruitment Solutions

We assist in recruitment, onboarding, and HR administration. Our focus is on attracting, hiring, and retaining the right talent for your business.

WFM Solutions

We optimize your workforce planning and scheduling. This ensures the right people are in the right place at the right time, improving efficiency.

ERP and CX Solutions

We implement and manage ERP and Customer Experience systems. Our solutions streamline your operations and enhance customer engagement.

E-commerce & Retail

Frictionless Commerce, Real Support

The world of E-commerce & Retail is dynamic and constantly evolving. Customers expect fast service, seamless shopping experiences, and reliable support at every step of their purchasing journey. Whether you run an online store or a physical shop, efficient customer communication and smooth operational processes are essential for success. To help your business meet these challenges, ETB Support Solutions offers specialized services that optimize your customer contact and business processes.

More info?

Sander Kuijer

CCO at ETB

Contact Now

Telecommunications

Smarter Connections, Better Support

The telecommunications sector is constantly evolving and demands fast, reliable, and efficient customer service. Customers expect immediate support with subscriptions, billing, and technical issues, while businesses must keep up with the ongoing evolution of network technologies such as 5G and fiber optics. To meet these challenges, ETB Support Solutions offers specialized services that optimize your customer contact and operational processes.

More info?

Joubay Ouchene

Operations Manager

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Financial Services

Securing Trust Through Financial Support

In the financial services sector, reliability, accuracy, and customer focus are essential. Customers expect fast and secure handling of their financial matters, transparent communication, and support with payments, insurance, and loans. At the same time, companies must comply with strict regulations and operate efficiently in an increasingly digital landscape. ETB Support Solutions assists financial institutions with high-quality customer service, debt management, and administrative support. Our solutions ensure that your customers are helped quickly and professionally, while your business processes run more efficiently.

More info?

Sander Kuijer

CCO at ETB

Contact Now

Travel and Transportation

Driving Seamless Travel Experiences

In the travel and transportation sector, everything revolves around speed, efficiency, and customer satisfaction. Customers expect smooth booking processes, clear communication, and quick support for any questions or issues. ETB Support Solutions assists companies in this sector with customer contact, booking management, and operational support.

More info?

Rishi Rambharos

Operations & Country Manager

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Healthcare & Medical

Compassionate Support for Critical Care

Healthcare and medical services require precise, reliable, and empathetic communication. Patients and clients expect clear information, prompt support, and smooth handling of appointments, billing, and administrative processes.

More info?

Rishi Rambharos

Operations & Country Manager

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Energy & Utilities

Empowering Reliable and Sustainable Utilities

The energy and utilities sector is essential for the supply of electricity, gas, and water to households and businesses. Customers expect transparent communication, quick problem resolution, and efficient support with billing, contract management, and service disruptions. At the same time, companies must comply with strict regulations and adapt to sustainable innovations. ETB Support Solutions assists energy and utility providers with customer contact, administrative processes, and billing services, ensuring customers are always helped professionally and on time.

More info?

Sander Kuijer

CCO at ETB

Contact Now

IT & Software

Powering Digital Growth and Innovation

The IT and software sector plays a crucial role in the digital world and requires efficient support in customer service, technical assistance, and operational processes. Companies in this sector strive for innovation, reliability, and optimal user experiences, while also needing to adapt to new technologies and security requirements. ETB Support Solutions assists IT and software companies with customer contact, technical support, and administrative processes.

More info?

Abdülkadir Ünal

IT Manager

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Logistics and Transport

Keeping Your Operations Moving Forward

The logistics and transport sector is vital for the movement of goods and people. Customers expect reliable delivery, real-time updates, and efficient handling of scheduling, tracking, and communication. At the same time, companies must operate cost-effectively and flexibly in a fast-changing environment. ETB Support Solutions assists logistics and transport companies with customer service, administrative processes, and operational support.

More info?

Sander Kuijer

CCO at ETB

Contact Now

Tourism

Delivering Seamless Travel Experiences

The tourism sector revolves around experience, service, and convenience. Travelers expect smooth bookings, clear information, and quick support for any questions or changes to their travel plans. Companies in this sector must operate with a customer-focused and flexible approach to provide an optimal travel experience. ETB Support Solutions assists businesses in the tourism sector with customer contact, reservation management, and administrative support.

More info?

Rishi Rambharos

Operations & Country Manager

Contact Now

Electronics

Empowering Innovation with Expert Support

The electronics sector is constantly evolving and demands fast, efficient, and expert support. Customers expect clear product information, technical assistance, and smooth after-sales service. At the same time, companies must respond to innovations, manage supply chains, and maintain customer-focused service processes. ETB Support Solutions provides support in customer contact, technical helpdesk services, and back-office processes, helping electronics and technology brands optimize their service delivery.

More info?

Rishi Rambharos

Operations & Country Manager

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Automotive

Accelerating Automotive Excellence

The automotive sector is constantly evolving and requires efficient customer support, technical service, and smooth business processes. Customers expect reliable service and clear communication, while companies must adapt to technological innovations, changing mobility needs, and market developments. ETB Support Solutions supports automotive companies with customer contact, technical support, and administrative services.

More info?

Sander Kuijer

CCO at ETB

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Manufacturing

Your Partner in Efficiency and Innovation

The manufacturing sector requires streamlined operations and the ability to stay ahead in a fast-paced industry. Customers expect consistent product quality, on-time delivery, and cost-effective solutions. At the same time, companies must embrace new technologies, optimize workflows, and ensure quality control. ETB Support Solutions provides support in customer service, back-office processes, and operational efficiency, helping manufacturing businesses enhance their service and production outcomes.

More info?

Sander Kuijer

CCO at ETB

Contact Now