Solutions
Customer Service
Your BPO partner
Every interaction with your customers is an opportunity to leave a lasting impression and build strong relationships. Today’s customers expect not just fast and efficient service, but also a personalized and empathetic approach. At ETB Support Solutions, we ensure that every call, email, or chat does more than just provide a solution—it enhances the customer experience and strengthens brand loyalty.
Our experienced customer service team is ready to assist your customers promptly, professionally, and effectively—whether via phone, email, chat,or social media. We understand that every customer is unique, which iswhy we tailor our approach to meet the specific needs of yourorganization and target audience.
We operate with highly trained teams and streamlined workflows, ensuring that customer inquiries are handled quickly and accurately. Our approach is structured, transparent, and always focused on quality and customer satisfaction. We continuously invest in our employees through specialized training, coaching, and skill development, ensuring they stay up to date and are fully equipped to adapt to changing customer needs. Where necessary, we work closely with your organization and systems to seamlessly align our services with your organization.
More info?
More satisfied customers. Stronger customer relationships. Better results.
Want to see how outstanding customer service can make a realdifference? Contact us today and discover how we can support your business!
With over 20 years of experience in BPO, we understand better than anyone the importance of customer contact—at any time of the day and in the language your customers speak.
Our teams provide multilingual support and are available 24/7, ensuring that your customers receive assistance whenever and wherever they need it. Curious about what we can do for your business? Select an option below to explore the possibilities!
Inbound
We provide fast, friendly, and expert support viaphone, email, chat, and social media.
Outbound
Proactive customer engagement for sales, follow-ups, customer satisfaction surveys, and win-backcampaigns.
Technical support
From simple inquiries to complex IT issues, our teams provide efficient and effective solutions.
Sales, cross-sell & upsell
We turn every customer interaction into a business opportunity. Whether it’s generating new sales, cross-selling complementary products or services, or upselling customers to a premium product or extended service, our teams deliver professional and results-driven solutions.
IT Services
Your partner in IT Services
In today’s digital world, where technology is the backbone of every successful business, ETB Support Solutions goes beyond traditional BPO services. We provide end-to-end IT solutions that enhance operational efficiency, strengthen security, and drive innovation within your organization.
With expertise in Software Development, Software Testing, and Cyber Security, we offer tailored solutions designed to meet your company’s specific needs. Whether you require custom-built software, reliable testing procedures, or advanced security measures, our team has the knowledge and experience to optimize your IT processes.
By combining cutting-edge technology, deep industry expertise, and a customer-centric approach, we help businesses adapt and grow in an ever-evolving digital landscape. Our solutions are scalable, secure, and future-proof, allowing you to focus on your core business while we ensure a solid and efficient IT infrastructure.
More info?
Smarter software. Reliable systems. Maximum security.
Curious about how ETB Support Solutions can support your business with high-quality IT services? Contact us today to explore the possibilities!
Software development
We develop innovative and scalable software solutions that seamlessly integrate with your business processes. Whether you need ERP development, mobile apps, web applications, AI solutions, or API integrations, we build powerful systems using the latest technologies and programming languages.
Technologies & Skills:
- Java, JavaScript (jQuery), TypeScript (NodeJS, Angular)
- Python (Django), C#, C, Powershell, VBScript/VBA
- Flutter, Kotlin, Dart
- CI/CD Tools: GitLab, Jenkins, Azure DevOps
Software testing
Reliable software is essential for seamless business operations. Our ISTQB-certified test professionals conduct comprehensive manual and automated testing to ensure your applications run flawlessly. We test for functionality, performance, security, and compatibility, ensuring your systems operate at peak efficiency.
Testing Methods & Tools:
- Manual & Automated Testing (BDD, E2E, Unit Tests, API Tests)
- Regression, Functional & Performance Testing
- Tools: HP UFT, SOAP UI, Camunda, Appium, Katalon Studio, Selenium, Octane, ALM.NET
Cyber security
Cybersecurity is no longer a luxury—it’s a necessity. We provide proactive security solutions to safeguard your business from cyber threats. From penetration testing and real-time threat detection to Identity & Access Management (IAM, IDM), we ensure that your data and systems remain secure at all times.
Our Security Services:
- Offensive & Defensive Security
- Penetration Testing & Advanced Threat Detection
- Identity & Access Management (IAM, IDM)
- Real-time Monitoring & Preventive Measures
Back Office
For efficient back-office processesback
A strong back office is the foundation of a smoothly running organization. At ETB Support Solutions, we ensure that your administrative and operational processes are managed efficiently, accurately, and reliably. With over 20 years of BPO experience, we help businesses optimize their back-office operations, reduce costs, and streamline workflows for greater efficiency.
Our specialized team takes time-consuming and complex tasks off your hands, allowing you to focus on your core business. Whether it’s document processing, data entry, invoicing, or insurance administration, we provide tailor-made solutions designed to meet your specific business needs.
We work with experienced professionals and structured workflows to ensure fast, accurate, and error-free processing. Where needed, we seamlessly integrate our services with your existing systems and processes, ensuring smooth and uninterrupted operations.
Smarter processes. Fewer errors. Lower costs.
Looking for back-office support that truly makes a difference? Contact us today to explore how we can add value to your business!
More info?
Stronger customer relationships. Better results.
A well-structured back office ensures continuity, scalability, and reliability. Our teams provide organized and flexible support, tailored to your business processes. Curious about how we can support your organization? Select an option below to explore the possibilities!
Administrative support
Data Entry & processing
Accurate and fast data entry for error-free and well-organized business operations.
Invoicing & financial processing
We assist with invoicing, payments, and financial management to ensure a smooth cash flow and financial stability.
Insurance administration
Credit Management
Your partner in effective credit management
A strong credit management process is key to maintaining a healthy financial operation. At ETB Support Solutions, we help businesses optimize their receivables management, reduce payment delays, and maintain a stable cash flow. With over 20 years of experience in BPO, we provide flexible and scalable solutions that align with your financial strategy.
We take a personalized and solution-oriented approach, focusing not only on payments but also on preserving valuable customer relationships. From accounts receivable management and debt collection to legal advisory services and financial reporting, we support your organization with efficient and professional processes.
Lower risks. Faster payments. Stronger finances.
Looking for effective credit management? Contact us today to discover how we can strengthen your cash flow!
More info?
Effective credit management
Effective receivables management prevents payment delays and financial risks. Our experienced team members ensure a professional and structured process without putting pressure on your customer relationships. Curious about how we can optimize your credit management? Select an option below to explore the possibilities!
Accounts receivable management
Effective accounts receivable management ensures that invoices are paid on time and cash flow remains stable. We take full responsibility for managing outstanding receivables and ensure a structured and customer-friendly follow-up process. This minimizes the risk of non-payment while maintaining strong customer relationships.
Debt collection services
Legal support
In some cases, legal expertise is required to recover outstanding receivables or resolve payment disputes. Our legal specialists provide advice and assistance with contracts, payment arrangements, and legal procedures. This helps minimize risks and ensure a legally sound approach to credit management.
Financial reporting & insights
A clear overview of payment behavior and outstanding receivables is crucial for strategic decision-making. We provide detailed analyses and reports, giving you insight into unpaid invoices, payment patterns, and potential risks. This allows you to make timely adjustments and maintain a financially healthy business operation.