On 17 and 18 November 2026 we will be at the MCC congress in Cologne. Meet the only specialist BPO partner for the insurance industry based in Türkiye.
Part 01
The congress
Two days all about claims management. Visit us in Cologne and book a personal meeting.
See you
in Cologne.
- Congress
- Innovatives SchadenManagement 2026
- When & where
- 17 and 18 November 2026, Cologne
Your contact
Hakan Yağcı
Director Client Solutions
Part 02
ETB for insurers
Our brochure as a page: services, lines of business, locations and certifications at a glance.
#WeAreFamily
Count on premium quality in contact with your customers, excellent back-office work and ideal IT solutions.
From customer service and policy administration through claims management to back office and IT — streamlining processes and freeing up capacity for your core business.
Countries
Offices
Advisers
Years of experience
As the only provider in Türkiye specialising in insurance BPO, we support insurers with tailored solutions — from customer service and policy administration through claims management to back office and IT. We streamline processes and free up capacity for your core business.
Policy administration
For private and commercial customers: enquiries, policy changes, new insurance contracts and many other services.
Claims settlement
End-to-end settlement across motor, liability, accident and property insurance (HUS) — from the initial assessment to payment to claimants.
Customer communication & customer service
We take claim notifications by phone, record them in full in your system and answer every question about policy matters.
Indexing & workflow management
Careful, structured capture and filing of all data and incoming documents in your systems.
IT testing
The right IT solutions — complementing customer service and back office.
Sales support & after-sales
Professional support for your sales team and your customers after the sale.
Our customer service, IT and back-office solutions deliver top quality thanks to highly qualified staff. With our on-, near- and offshore solutions we take the load off all your customer processes. Best of all: thanks to our location in Türkiye you benefit from a cost advantage compared with standard German prices.
Premium
Outstanding quality thanks to highly qualified staff.
Native speakers
A high standard by international comparison.
Price advantage
Cost advantage over standard German rates — thanks to our base in Türkiye.
#WeAreFamily
„We were born and educated in Germany and now live in Türkiye. Highly motivated, we combine skilled service with the cost advantages of Türkiye.“
Great Place to Work® certified — and certified to international standards for quality, information security, data protection and customer contact.
The complete brochure as a PDF: to forward to your team or to read again after the congress.
Book a meeting for the congress in Cologne now.