As CCW Berlin 2025 comes to a close, we reflect on an event filled with inspiring discussions, valuable connections, and forward-thinking innovations. In those three days, our team at ETB Support Solutions has engaged with businesses looking for scalable BPO services, cutting-edge IT solutions, and efficient customer engagement strategies.

At Stand 2B21 in Hall 2, we showcased our end-to-end business solutions, from omnichannel customer contact and multilingual support to IT & cybersecurity services. As industries rapidly evolve, ETB Support Solutions remains at the forefront, helping organizations optimize their operations and deliver exceptional customer experiences.

Business Optimization with ETB Support Solutions

At ETB Support Solutions, we don’t just offer outsourcing services—we provide comprehensive business solutions designed to enhance efficiency, customer satisfaction, and security. Here’s how we help businesses stay ahead:

🔹 Omnichannel Customer Contact

Seamless and efficient customer interactions across multiple channels—including phone, email, live chat, social media, and messaging apps. We ensure a consistent and personalized customer experience at every touchpoint, helping businesses enhance engagement and customer satisfaction.

🔹 HR & Workforce Management

From recruitment and onboarding to training, workforce management, and performance monitoring, we offer tailored HR solutions that enable businesses to create a streamlined and productive work environment.

🔹 IT & Innovation Solutions

Our advanced technological solutions help optimize business processes through IT support, automation, data analytics, and innovative tools that drive efficiency and business growth.

🔹 Multilingual Solutions

We provide tailored multilingual support for global customers, ensuring seamless communication across different languages. Our teams specialize in customer service, technical support, and back-office solutions, customized to meet the unique needs of each business.

🔹 Back Office Solutions

Efficient support for administrative and operational processes, including data processing, document management, order fulfillment, and reporting. We take care of the details, so businesses can focus on their core operations.

🔹 Financial & Accounting Solutions

Professional financial and accounting support, covering invoicing, payment processing, collections, financial administration, and compliance. We help businesses manage their finances efficiently while ensuring regulatory compliance.

Leading in IT & Cybersecurity

This year at CCW Berlin, we also highlighted our comprehensive IT services, helping businesses navigate the challenges of digital transformation. Our expertise includes:

🔹 Software Development

We develop custom software solutions, from ERP development to mobile apps and AI-driven technologies. Our team specializes in:

✅ Web & Desktop Applications
✅ API Development & Databases
✅ AI-Powered Solutions
✅ Mobile Apps (Android/iOS)

🔹 Software Testing

Our ISTQB-certified experts ensure that software and applications are reliable, secure, and high-performing with services such as:

✅ Manual & Automated Testing
✅ Behavior-Driven Development (BDD)
✅ Performance & API Testing

🔹 Cyber Security

Security is at the core of our IT services. We offer offensive and defensive security solutions to protect businesses from cyber threats, including:

✅ Penetration Testing & Identity Management
✅ Advanced Threat Detection & Real-Time Monitoring

A Huge Thank You to Our Team & Partners!

This event wouldn’t have been possible without the dedication of our incredible team: Ömer, Aytekin, Hakan, Mustafa, Abdul, Esref, and Burak. Your hard work and professionalism made our presence at CCW Berlin a success! 💪👏

A special thank you to our Chairman of the Board, Erol, for his continued support, and to our CEO, Naci, and CCO, Sander, for taking the time to be part of this fantastic event.

A big appreciation also goes to Christopher, who delivered an insightful talk about our services, highlighting the impact of ETB Support Solutions in today’s fast-changing business world.

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Didn’t Get a Chance to Visit Us? Let’s Connect!

Missed us at CCW Berlin 2025? No problem! If you’re looking to explore how ETB Support Solutions can help your organization with BPO services, IT solutions, or workforce management, we’d love to connect with you.

📩 Get in touch today!
📞 Esref Uzel – Marketing Manager
✉️ marketing@etb-group.com

🔗 Let’s shape the future of BPO and IT together! 🚀